Keep my number

If you’ve had the same home phone number for years, the last thing you want to do is to have to change it when you change phone companies.

The good news is that when you sign up for Virgin Mobile Broadband’s Home Phone + Internet, you can keep your old phone number!

How does it work?

When you sign up for a broadband account, we'll give you a new phone number. When you're ready, you can transfer your existing number across to your broadband account to replace that number.
It's a good idea to keep your existing home phone number for a while - say, through the 30-Day Satisfaction Guarantee - to make sure you're absolutely happy with our service before you commit to moving your number across. .
Don't cancel your existing number, because if you do, you won't be able to transfer it across to Broadband at Home!

It's easy - just log into My Account and select “Transfer Your Number”. You'll need to provide:

Your Broadband at Home phone number (this field should be pre-populated on the form)
Your local number to transfer - two-digit area code + eight-digit phone number.
Who your current provider is (Telstra, Optus, etc.)
Your account number for your current provider (you'll be able to find this on your latest bill))
Preferred transfer date (in DD/MM/YYYY format) - this needs to be between eight and 90 days from the current date (otherwise you'll get an error message!)

Any other questions about transferring your landline number to us? Check out Transferring an Existing Landline Phone Number.