Free Delivery in OZ

Wherever you live in Oz we'll get your order to you, free of charge for all online purchases. Generally this takes up to 2 business days for metro areas and up to 3 business days for regional areas when stock is available.

Track your order online. Go to and enter your order or tracking number.

Online Upgrades

If you're already a Virgin Mobile customer, you can now upgrade your handset online. Just head over to our eShop to select your handset and place your order.

Be sure to note that you're already with Virgin Mobile, along with the number you'd like to upgrade during check-out.

Fair returns policy

In addition to your rights under the Australian Consumer Law we'll refund your purchase if you change your mind (other than a SIM card starter kit) within 10 days of purchase. No questions asked.

All you need to do is contact our customer service team to arrange the return of your purchase - undamaged and unopened, within its original packaging - to us. We'll then credit back your purchase to the account you originally paid on.

Your Details are Secure


When you buy online from us, your personal information is protected by Entrust - world leaders in safe shopping encryption technology.

Online Support

Placing your order online with us is only the beginning. From that point forward you'll be able to plug into our Support System anytime, any day, with your phone, email, online FAQs, even Twitter and Facebook if you prefer.

24/7 shopping

We know you're busy and we agree that you should be allowed to shop whenever you want. Our online shop is always open!

Shop in your undies

Why should you have to leave the comfort of your home, when shopping online is so quick and easy? We don't care what you're wearing when you shop online.