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This page explains all the rates & fees for services which are not 'standard'.
What is a Standard Call/Text/Photo?
A standard call/text/photo message is from your Virgin Mobile in Australia to a mobile phone or landline also in Australia. These are the basic numbers you use in everyday life: like calling a local business, texting your grandma in Wagga, or sending your jealous workmates a photo of yourself on holiday (in Oz).
What is a Special Number?
Special numbers are everything else. They include some of the numbers you'll use to contact us and to use your Virgin Mobile, as well the numbers used for voting on TV shows, information updates, entering competitions and buying ringtones, games and wallpapers.
19 rates in particular can vary so be sure you check the fine print when making a call or sending a text or photo to one of these numbers. The rate should be advertised together with the number.
If you're on a monthly plan, be aware that special numbers are generally not included as part of your monthly included value.
See our current Postpaid plans or Prepaid plans
Postpaid Mobile Roaming Rates
Our Postpaid Mobile Roaming Rates are calculated based on the wholesale costs charged to us by our overseas carrier partners as well as our cost to provide the service to you. These rates are affected by various factors including currency fluctuations and Overseas carrier changes.
To get the roaming rates for certain countries, please call 1300 555 100. From overseas call +61 2 8860 9848. Any rates quoted are only approximations and may change due to various factors.
| Special Numbers | Rate |
|---|---|
| 124RED (124733) Directory | 49¢/30secs (billed per 30 seconds) + 99¢ call connection |
| 767 SOS Ring | 25¢ |
| Texts to 13, 18 or to Landline numbers | 35¢ |
| 11 numbers (e.g. 1194, 1196) | 49¢/30 sec (billed per 30 seconds) + 99¢ call connection |
| 12 numbers | 49¢/30 sec (billed per 30 seconds) + 99¢ call connection |
| 1800 numbers | 16.5¢/30secs (billed per 30 seconds) + 25¢ call connection |
| Virgin Mobile Sales - 1333 23 | 25¢ |
| 19 numbers (available after 3-6 mths for Postpaid) | 16.5¢/30 sec (billed per 30 seconds) + 20¢ call connection + advertised rate |
| Calls to mobile satellite services | $2.20/30 sec (billed per 30 seconds) + 75¢ call connection |
| Calls to Thuraya satellite services | $4.90/30 sec (billed per 30 seconds) + 75¢ call connection |
| Emergency calls (000, 112) | Free in Oz |
| 13 numbers (except calls to the Virgin Mobile Team number 1300 555 100) | Standard call rates |
| Virgin Mobile Team - 1300 555 100 | 25¢ |
| Kids Helpline (1800 551 800) | Free in Oz |
| Lifeline (13 11 14) | Free in Oz |
| 1800RESPECT (1800 737 732) | Free in Oz |
| Other Services | Rate |
|---|---|
| Call waiting and caller ID | Free in Oz |
| Call forwarding and call return | Your call rates |
| To change your Rave Rate number | $3.50 |
| Swap to a new, randomly selected mobile number | $25 |
| SIM replacement | $15 |
| Other PostPaid | Rate |
|---|---|
| Late payment fee | $10 |
| Payment dishonour fee | $30 |
| Bill reprint fee | No Charge (for past 24 months*) |
| Prepaid Call Usage Report | $5.50 per month as requested |
| Transferring your mobile ownership | $25 |
| Insurance for new phone connections | $9.95 per month |
| Other Prepaid | Rate |
|---|---|
| RED (733) | Prepaid top up line is free |
| BAL (225) | 20c per call or text for Prepaid balance |
| Prepaid Call Usage Report | $5.50 |
| Transferring your mobile ownership | Free |