This page explains all the rates & fees for services which are not 'standard'.
A standard call/text/photo message is from your Virgin Mobile in Australia to a mobile phone or landline also in Australia. These are the basic numbers you use in everyday life: like calling a local business, texting your grandma in Wagga, or sending your jealous workmates a photo of yourself on holiday (in Oz).
Our Postpaid Mobile Roaming Rates are calculated based on the wholesale costs charged to us by our overseas carrier partners as well as our cost to provide the service to you. These rates are affected by various factors including currency fluctuations and overseas carrier changes.
To get the roaming rates for certain countries, please call 1300 555 100. From overseas call +61 2 8860 9848. Any rates quoted are only approximations and may change due to various factors.
Special numbers are everything else. They include some of the numbers you'll use to contact us and to use your Virgin Mobile, as well the numbers used for voting on TV shows, information updates, entering competitions and buying ringtones, games and wallpapers.
19 rates in particular can vary so be sure you check the fine print when making a call or sending a text or photo to one of these numbers. The rate should be advertised together with the number.
If you're on a monthly plan, be aware that special numbers are generally not included as part of your monthly included value.
See our current Postpaid plans or Prepaid plans.
*Beyond this, the cost of retrieving your bill will be passed on to you. We will advise you of the charge before proceeding. Remember, you can access your previous 18 months worth of bills anytime using My Account free of charge.