Contact us
Call us
1300 555 100 within Australia
+61 2 8860 9848 from overseas
any day 7am - 11pm AEST
Postal address
Virgin Mobile Australia
Locked Bag 17
ROYAL EXCHANGE NSW 1225
Lost or stolen phone?
Call 1300 555 100 within Australia
Call +61 2 8860 9848 from overseas
Trouble paying your bill?
Call 1300 304 090 within Australia
Call +61 2 8860 9826 from overseas
Forgotten your PIN?
We can send it to you via SMS or email.
Get your PIN
Call Us
13 63 69 – Mobile Sales
13 25 45 – Broadband Sales
Monday - Friday
8.30am - 8pm AEST
Saturday
10am - 6pm AEST
Why buy online
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- Westfield Chermside QLD
- Westfield Doncaster VIC
- Westfield Eastgardens NSW
- Westfield Fountain Gate VIC
- Westfield Garden City QLD
- Westfield Geelong VIC
- Westfield Helensvale QLD
- Westfield Hornsby NSW
- Westfield Hurstville NSW
- Westfield Kotara NSW
- Westfield Liverpool NSW
- Westfield Marion SA
- Westfield Miranda NSW
- Westfield Mt Druitt NSW
- Westfield North Lakes QLD
- Westfield Parramatta NSW
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- Westfield Southland VIC
- Westfield Strathpine QLD
- Westfield Tea Tree Plaza SA
- Westfield Tuggerah NSW
- Westfield West Lakes SA
- Westfield Whitford City WA
- Westfield Woden ACT
- Westpoint Blacktown NSW
- Wollongong Central NSW
Public Relations, Social Media & Internal Comms
Melissa Gompes
Tel: +61 2 9028 1970
melissa.gompes@virginmobile.com.au
PR Agency One Green Bean
Jess Makin
Tel: +61 2 8020 1806
Email: jess@onegreenbean.com.au
Virgin Mobile Australia
1 Lyonpark Road,
Macquarie Park
NSW 2113, Australia
Media Resources
Note To protect your privacy the media team does not have access to customer records, so can't respond to individual customer enquiries.If you are a Virgin Mobile customer and would like assistance please call 1300 555 100 (within Australia) between 7am -11pm AEST.
If it looks like Virgin Mobile is a great place to work, that's because it is!
We've built our cultural foundations on Richard Branson's philosophy of people first. He says:
"For us, our employees matter most. It just seems common sense to me that, if you start off with a happy, well-motivated workforce, you're much more likely to have happy customers. And in due course the resulting profits will make your shareholder happy."
Virgin Mobile Australia is a place that provides flexibility, opportunity, personality and lifestyle.
Join us here at Virgin Mobile - you know you want to!
Search jobsIf you're happy, we're happy. Virgin Mobile is committed to providing you with the best possible service and we set ourselves very high standards, but if you haven't received the support you expect, we want you to let us know so we can get it right.
Letting us know
Calling us is usually the easiest way to sort things out - our Customer Service hotline is 1300 555 100
- If you want to talk to the staff at one of our stores, visit your nearest store
- Contact us online
- Send us a fax at 1300 555 733
- Send us a letter - address it to Customer Relations Team, Locked Bag 17, ROYAL EXCHANGE NSW 1225 or
- Reply Paid 68456 NSW 2001
What we'll do
- Chances are, we'll be able to solve your problem on the spot.
- If it can't be resolved in 48 hours, our Customer Relations Team will take responsibility for your issue.
- We'll respond to your complaint as soon as possible and let you know how long we think it'll take to resolve.
- We aim to resolve all customer complaints within 10 working days.
Then what?
If you're not happy with how we've resolved your complaint, or if you find those above avenues unacceptable, you can seek help from external channels such as the Telecommunications Industry Ombudsman:
Phone 1800 062 058
Fax 1800 630 614
Post PO Box 276, Collins Street West, VIC 8007
Online Complaint Form
Check out our Complaints Policy
Let us know - we want to help!