30th September - Pre-Paid Top Ups No Longer Stacked
In the past, if you topped up your pre-paid account with extra credit, the system waited until any remaining credit was used or expired before the new one kicked in. Then you got a new expiry date, and possibly different rates (if they weren't the same style of credit). Multiple expiry dates, multiple rates ... uggh, confusing!
The good news is that we're making things a lot simpler.
Starting in mid-October, for a number of weeks, we are updating our system.
When you top up your pre-paid account, all calls & text from that point will be charged at those rates, and all credit on your account (old and new) will have a single expiry date based on this top up.
11th February - Changes to the Standard Form Of Agreement (SFOA)
We've updated our SFOA to make it clearer when and how your service will be activated. If you don't activate it yourself within a certain time, we'll do it for you! Full details at www.virginmobile.com.au/SFOA.html
18th February - 35c International SMS on all post-paid plans
From the 18 February 2008 we will be updating the charges for International SMS to deliver consistency across all of post-paid plans. Accordingly, International SMS will be charged at 35c per SMS from 18 February 2008 for all post-paid customers.
23rd November 2007 - Changes to the long expiry vouchers
From the 23rd November we are updating the rates on some of the prepaid vouchers. $30, $50 and $100 vouchers applied after the 23rd November will have a call rate increase of 3c per 30 seconds, meaning the new rates will be 33c/30secs for the $30 voucher, 31c/30secs for the $50 voucher and 29c/30secs for the $100 voucher. The flag fall will remain unchanged. Also, International SMS rate for all long expiry vouchers and Motor Mouth vouchers will increase by 10c to 35c per SMS. Bean Counter and Message Monster international SMS will also increase by 10c to 20c per SMS
7th November 2007 - TRACK YOUR MOBILE BROWSING USAGE
'Mobile Browsing' is using your phone to browse the Internet.
We make it dead easy to see how much mobile data you're using, with the NEW My Mobile Browsing Usage feature!
All you need to do is head to My Account and login to see the My Mobile Browsing Usage page. You'll get a bar graph showing your total data usage. If you have a Mobile Browsing Plan with us, it will show you what you've used so far, how much of your plan is left to use this month, and will indicate if you've already gone over your monthly amount.
1st November 2007 - New $29 Recharge Free to V Voucher
Great news for our pre-paid customers - on the 1st of November 07 we are launching a new $29 Free To V Voucher, which not only has FREE Virgin-to-Virgin texts, but FREE Virgin-to-Virgin mobile calls! These new vouchers will have a 60-day expiry period and great rates for calls and texts to non-Virgin Mobile customers. They'll be available from all the usual outlets.
1st November 2007 - Changes to Pre-paid Vouchers
As part of our commitment to bringing you the best Pre-paid rates around, from time to time we review old plans so that we can offer all customers the latest and greatest deal possible.
18th October '07 - Inactive SIM CARD clean up!
Inactive SIM CARD clean up! Have you got an old SIM CARD that you haven't used for over 6 months? If so, there's a chance it has been deactivated as part of our regular spring cleaning. If you were planning to use it but hadn't got around to it, we apologise for any inconvenience, but feel free to visit the store and grab another. If you want to discuss what happened, feel free to give us a call on 1300 555 100.
On 30th October '07 we will be renewing customers on the list of voucher types below as follows:
Customers on Vouchers with No Expiry Date
- On 1 November your balance will have a new expiry date of 365 days, and your call rate will be 26c / 30secs, billed per second, with a 20c flag-fall. You will also get FREE TEXT Virgin to Virgin.
- If your call rate has increased we will apply a 50% bonus credit to your balance so that you'll have even more credit to use.
- On the 1 November your call rate will be 26c / 30secs, billed per second with a 20c flag-fall, and you will get FREE TEXT Virgin to Virgin.
- If your call rate has increased we will apply a 50% bonus credit to your balance so that you'll have even more credit to use.
All other customers who received a text from us notifying them of changes
- If you received a text in late September 2007 informing you of changes to your voucher and your previous voucher had a flag fall of 25c a reduced rate of 20c will apply for any calls from the 1 November '07. If your previous voucher had 30 second billing then your calls will be billed per second from this time.
If you have any questions or would like to discuss these changes, please feel free to call 1300 761 136 by 30 October 07 to discuss.
24th August 2007 - Changes to the Standard Form Of Agreement (SFOA)
We've recently made the terms and conditions of your mobile service much clearer and easier to understand. The updated SFOA more clearly highlights your rights and obligations as a mobile customer. These changes won't alter your mobile service, and (unless we specifically tell you otherwise) will have no impact on what you pay or your type of agreement with us. Read the updated SFOA
11th July 2007 - Change to International Rate for Some Countries
To reflect the fluctuating costs of supporting calls to certain overseas destinations, the cost of calling the following countries will increase from 1 August 2007, as below:
| Country | Cost per 30s now | Cost per 30s from Aug 1st |
| Monaco East Timor Antartica Kiribati Papua New Guinea Nauru Sakhalin Cuba |
Standard rate 50c (+25c FF) 50c (+25c FF) 50c (+25c FF) 50c (+25c FF) 50c (+25c FF) 90c (+25c FF) 90c (+25c FF) |
50c (+25c FF) 90c (+25c FF) 90c (+25c FF) 90c (+25c FF) 90c (+25c FF) 90c (+25c FF) $1.30 (+25c FF) $1.30 (+25c FF) |
Our International call rates remain fantastic value. You still only pay your standard local rates for calls to the most popular countries including UK, USA, NZ and a dozen more!
Check all our International Call rates here
27th April 2007 - Call Centre Downtime 28 April
On Saturday 28th April '07 at 10pm EST Virgin Mobile Australia will be upgrading its Contact Centre phone system and will be operating on limited capacity for approximately 12 hours. During this time you will only be able to report lost or stolen phones.
We apologise for any inconvenience this upgrade may cause and expect to return to normal service by 10am EST on Sunday 29th April.
April 2007 - Earth Hour
At 7.30pm on 31 March 2007, WWF-Australia and The Sydney Morning Herald are asking all of Sydney - its companies, government departments, individuals and families - to turn off their lights for just one hour. It's a simple action if everyone takes part, sending a powerful message that we care about the future of the planet.
Earth Hour is the launch of a 12 month campaign to reduce Sydney's greenhouse gas emissions by 5%. This could be achieved if all businesses and households turned off unused lights and appliances on standby.
About global warming- The climate is changing! The 10 hottest years on record have occurred since 1990. In fact 2005 was the hottest year since record keeping began. (Australian Bureau of Meteorology)
- Almost 70% of Australia's greenhouse gas emissions come from energy production. (ABS)
- Unless we drastically cut emissions the Great Barrier Reef will be facing annual bleaching events by 2030. This will be catastrophic for the reef. (IPCC)
- Not only is this natural global treasure at risk, but the livelihoods of many Australians will be affected. Currently the annual return from tourism almost $6 billion sustaining around 60,000 jobs.
- One million species worldwide are facing extinction due to climate change. (University of Leeds)
What’s Virgin Mobile doing?
Virgin Mobile has proudly signed up to Earth Hour, joining the 1,000s of Sydney companies committed to turning out their lights.
The Virgin Mobile sponsored, V Festival, has also joined forces with WWF's - Earth Hour to help raise awareness of their crucial campaign to reduce global warming. While V Festival can't turn out its lights at 7.30pm for the obvious safety reasons, the festival is committed to marking this event in true V Fest style - promising to inform, fire up and entertain the V Festival audience...watch this space.
For more information and to sign up to Earth Hour, log onto (www.earthhour.org)
1 April 2007 - Changes to Pre-Paid Service
All Pre-Paid vouchers (except for Bean Counter) activated from 2 April 2007 will receive FREE V2V text (SMS) as a standard feature! This means you'll be able to text any of your mates with a Virgin Mobile service for absolutely nothing - 24/7!
This compliments our existing features like FREE VOICEMAIL to receive and retrieve in Oz for all Virgin Pre-Paid.
On 4th May 2007, we are also introducing 30 second billing for all Pre-Paid top ups of $15, $30, $50 or $100. This change now makes our standard Pre-Paid consistent with the Message Monster, Motor Mouth and Bean Counter offers. ‘30 second billing’ means that you are charged for calls in 30 second blocks – so for example if you make a call that lasts 55 seconds, you are charged for a 60 second call, plus flag fall.
Note that credit already loaded onto your account prior to the date any changes are made will remain at the rates that were in force when the voucher was activated.
Virgin has also introduced a Fair Use policy to our terms and conditions that covers all of our services – including free V2V text. More details on it can be found here.
February 2007 – Changes to Bill format
Starting from invoices printed after 17 February 2007, the format of our bills has changed.
These changes will in NO way affect your plan or what you pay for your Virgin Mobile service – you are receiving exactly the same service at the same cost. Basically they are ‘look and feel’ changes:
- Layout simpler, with important figures in bold and easier to find.
- GST now included in all individual items throughout your invoice. Previously, GST was still charged but it was not shown for the individual charges and adjustments.
- As before, the total GST charged still appears as a separate figure on the front page.
- New “Service Summary” section to explain included and excluded items for CAP plans.
- More detailed information given about phone repayments and adjustments, so you know exactly what each item relates to.
Although you won’t see it on the bill, we’ve also tweaked our systems to ensure that any payments made over the web, automatically on the phone IVR, or via direct debit/standing order will automatically pay off any outstanding invoices before paying new ones. This will minimise the chance of mistakenly paying a new bill whilst an older one is still overdue.
We have used lots of customer feedback in designing the new format, and we hope it makes reading and understanding you bill even easier!
1 May 2006 - Changes to the SFOA
With effect from 1 May 2006, our Standard Form of Agreement will be updated to reflect the changes described in the Customer Updates dated 29 March 2006 (Changes to CAP inclusions) and 24 March (Pre-Paid call connection fee change) and to comply with the ACIF C541:2006 Credit Management Code.
Click here to check out a copy of the SFOA or Summary of the SFOA.
29 March 2006 - Changes to CAP Inclusions – Effective 3 May 2006
From time to time we need to make changes to our rates to ensure we can provide you with the best all round value mobile service.
We feel it’s important to be up-front and tell you exactly what changes will affect you and when they will take place.
From 3 May 06 the following service won’t count towards your CAP’s monthly included credit.
- Calls, text & photos to special numbers – including 12,18,19 numbers (these are all detailed on our website)
- Globetrotting charges (that’s what we call global roaming)
- Vibe content including ringtones, wallpapers & games etc
The good news is that the services below still count towards your CAP’s monthly included credit:
- All national calls except to special numbers
- All international calls
- All standard text and photos
- All V2V calls, text and photos ( if you chose this option on your CAP )
Plus, voicemail is still free to receive and retrieve in Oz!
These changes will be reflected on your May 2006 bill.
If you have any questions, please give the Virgin Mobile Team a call on 1300 555 100.
24 March 2006 - Pre-Paid call connection Fee change May 20th 2006
Hi, from time to time we are forced to make rate changes to our service due to increases in our costs. This is all done to ensure we continue to bring you amazing rates locally and to overseas, free voicemail in Oz and provide you with the best value all round mobile deal.
Our Pre-Paid call connection fee will change from 20c to 25c. This will affect all top ups from 20 May 2006.
11 January 2006 - Optus purchases remaining stake in Virgin Mobile
Wednesday 11 January 2006 was an exciting one for Virgin Mobile
Australia. One of our shareholders Optus, made an announcement
to the Australian stock exchange which signified a change in
our ownership. Optus has increased its shareholding in Virgin
Mobile to 100%.
What does that mean for your service? Nada, zip, niente – as
we’ve always operated using the Optus network you won’t
even notice a change! You’ll still continue to receive
all the great stuff that you’ve come to expect from
Virgin Mobile, including fantastic customer service, great
rates and simple offers.
Watch out for hot updates at virginmobile.com.au in the coming months!
The Virgin Mobile team
11 January 2006 - Virgin Mobile $100 Credit Card Promotion
We wish to congratulate the below winners for December 05:
Frances Cox SA * Vanessa Mayer NSW * Samuel Fairhurst WA * Roger Gayshon WA * Ross Mc Lellan NSW * He Wan Kim NSW * Kaja Holzheimer QLD * Noel Evans QLD * Alice Strachan NSW * Adam Giuliani ACT *
9 December 2005 - Virgin Mobile $100 Credit Card Promotion
We wish to congratulate the below winners for November 05:
Lisa Frazer QLD * Renee Carter NSW * Jonathan Bridge QLD * Richard Kinghorn QLD * Julie Fletcher VIC * Maxwell Moss NSW * Alan Yesberg ACT * Marilyn Woodward SA * Michie Okamoto NSW * Liane Croft NSW
11 November 2005 - Virgin Mobile $100 Credit Card Promotion
We wish to congratulate the below winners for October 05:
Kirsty Simpson QLD * Robert Traficante ACT * Kerry Smith WA * Noellene Knox NSW * Stephen Catena WA * Jason Zeitzenc TAS * Amanda Heggs WA * Kim Thompson SA * Anastasia Halidas VIC * Steven McGuire NSW
3 November 2005 - Customer Communications Vibe
Virgin Mobile Australia is ending the following services.
- My Folders
- My Mailbox including email & email notifications
- The ability for users with non-MMS capable phones to view MMS on the web.
What does this mean for you ?
If you have pictures, sounds or video or old MMS messages stored in My Folder in the Vibe , you will need to save them if you wish to keep them. From 17 November 2005 they will no longer be available to you.
13 October 2005 - Virgin Mobile $100 Credit Card Promotion
We wish to congratulate the below winners for September 05:
Bruce Healy VIC * Matthew O'Connor NSW * Joe Fearon NSW * Walter Davey NSW * Stuart McComb NSW * Sandra Egan NSW * Janine Baigent SA * Anne Lovat SA * Murray Sinclair NSW * John McCormack SA
15 September 2005 - Virgin Mobile $100 Credit Card Promotion
We wish to congratulate the below winners for August 05:
Jane Byrne WA * Brendan Gorman QLD * Joshua Marshall WA * Dzintra Mackenzie WA * Helen Wilson VIC * Sally Roden NSW * Peter Matthews NSW * Glenn Taylor QLD * Susan Caley SA * Paul Volling QLD
11 August 2005 - Virgin Mobile $100 Credit Card Promotion
We wish to congratulate the below winners for July 05:
Breanna Timmins VIC * Julie A Valli WA * Gregory McKenzie VIC * Tanya Rowe VIC * Kylee King NSW * Pamela Miles NSW * Zbigniew Karalus NSW * Janelle Tyson NSW * Patricia Geddes QLD * Diane Lewis QLD
14 July 2005 - Virgin Mobile $100 Credit Card Promotion
We wish to congratulate the below winners for June 05:
Mark Alston QLD * Rick Sawyer SA * Linda Goodall VIC * Ann Statham-Lee SA * Lisa Connally NSW * Bradley Noonan WA * Christine Munro QLD * Ronald Birch QLD * Jacqueline McCarrick QLD * Scott Tugwell SA
7 July 05 - Customer Update
Virgin Mobile is committed to providing you great deals and service. However, as in all companies, occasionally rate increases must happen.
This is done to ensure we still continue to bring you amazing Virgin
2 Virgin call/text/photo rates, free voicemail in Oz,
per second billing, and undoubtedly the best value mobile deal
around!!
From 1 Sept 05 our non Virgin 2 Virgin text rate, including
all overseas text, will increase from 20c to 25c. When calling
or texting other Virgin Mobile customers you'll still
get the great Virgin 2 Virgin benefits including
5c
text
and
5c/min
call
rate (20c call connection fee applies).
Also, from 1 Nov 05 some of our international call rates will change. The most commonly called countries below will be charged at the cost of your standard mobile call rates.
Call the below countries from 1 Nov 05 at your standard mobile call rate (billed by the second with a 20c call connection).
| Canada France Germany Greece Hong Kong Ireland |
Italy & Vatican City Japan Monaco San Marino Singapore Sweden |
Switzerland New Zealand & Tokelau USA United Kingdom |
Call the below countries from 1 Nov 05 for 50c per 30 sec (billed by the second with a 20c call connection).
| American Samoa Andorra Antarctica Austria Bahamas Belgium Chile China Cyprus Cyprus Greek Cyprus Turkey Czech Republic Denmark |
Dominican Republic East Timor Easter Island Fiji Finland Guam Hungary Indonesia Israel Kiribati Korea South Liechtenstein Luxembourg |
Malaysia Malta Nauru Netherlands Niue Island Norfolk Island Norway Palestine Papua New Guinea Philippines Poland Puerto Rico Slovak Republic |
Solomon Islands South Africa Spain Sri Lanka Taiwan Thailand Tonga Turkey US Virgin Islands Vanuatu Western Sam |
Call the below countries from 1 Nov 05 for 90c per 30 sec (billed by the second with a 20c call connection).
| Argentina Bosnia Hertzegovina Brazil Brunei Croatia Cuba Dominica Is |
Estonia |
Nakhodka Netherland Antilles New Caledonia Portugal Russia & NIS Sakhalin Slovenia |
Trinidad & Tobago Tuvalu Ukraine United Arab Emirates Venezuela Yugoslavia |
Call the below countries from 1 Nov 05 for $1.30 per 30 sec (billed by the second with a 20c call connection).
| Afghanistan Albania Algeria Angola Anguilla Antigua & Barbuda Armenia Aruba Ascension Is Azerbaijan Bahrain Bangladesh Barbados Belarus Belize Benin Bermuda Bhutan Bolivia Botswana British Virgin Islands Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Rep Chad Columbia Comoros Congo Cook Islands Costa Rica |
Diego Garcia Djibouti Ecuador Egypt El Salvador Equatorial Guinea Eritrea Ethiopia Faeroe Island Falklands Gabon Gambia Georgia Ghana Gibraltar Greenland Grenada Guadeloupe Guantanamo Bay Guatemala Guinea Republic Guinea-Bissau Guyana Haiti Honduras Iran Iraq Ivory Coast Jamaica Jordan Kazakhstan Kenya Korea (North) Kuwait Kyrgyzstan |
Laos Latvia Lesotho Liberia Libya Lithuania Macau Madagascar Malawi Maldives Republic Mali Mariana Islands Marshall Islands Martinique Mauritania Mauritius Mayotte Micronesia Moldova Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nepal Nicaragua Niger Nigeria Oman Pakistan Palau Panama Paraguay Peru |
Qatar Reunion Romania Rwanda Sao Tome Saudi Arabia Senegal Seychelles Sierra Leone Somalia St Helena St Kitts & Nevis St Lucia St Pierre & Miquelon St Vincent Sudan Surinam Swaziland Syria Tajikistan Tanzania Togo Tunisia Turkmenistan Turks & Caicos Is Uganda Uruguay Uzbekistan VietnamWallis & Futuna Is. Yemen Arab Rep Yemen PDR Zaire Zambia Zimbabwe |
To see our current international call rates, go to www.virginmobile.com.au/rates/internationalcalls.html.