• What is e-billing?
    It's an initiative by Virgin Mobile to let you view and pay your bills online instead of getting a paper bill.
  • How do I get it?
    Easy! Go to My Account and select 'Update Your Details', where you can choose e-billing. Or you can call us on 1300 555 100 and we'll do it for you. If you're signing up in a store, just ask the shop assistant to set you up on the spot.
  • How does it work?
    Rather than wait for a paper copy via snail mail each month, you get an email to let you know that your bill is ready for you to view in the My Account section of our website.

    Once logged in to My Account, go to Your Account History and select the bill you want to see. It's easy, convenient and secure.

  • How long does it take to start once I choose it?
    From the moment you select e-billing, it's on!
  • What information can I access via e-billing?
    All of your Virgin Mobile or Virgin Broadband bills from the last 18 months.
  • Will I still get a paper bill?
    No need! Your e-bill is in a pdf format anyway, so if you really want a copy, you can print it off... but think about the trees before you do.
  • How do I pay an e-bill?
    Exactly the same as if you had a paper one: via bpay, credit card, cheque or direct debit.

    Paying by direct debit is the most reliable and convenient way to pay. Download a form here to get a bank account registered, or if you're setting your direct debit to a credit card, just give us a call and we will add it over the phone. Once on direct debit, you will still receive an email notification that your bill has been issued prior to your account being debited.

  • What happens if my email address is wrong?
    No worries! Even if you don't get an email notification, your e-bill will still be available online in the My Account section of our website.

    If you notice that you don't receive an alert, please log into My Account and check under 'Update Your Details' to see if we have the correct email address.

  • Can I get my notification sent to more than one email address?
    No, we only send it to one email address. You are welcome to forward it to any email addresses you like.
  • What about my privacy? Is my information secure? I don't know if I like the idea of this coming to me via email!
    That's why we don't attach your e-bill directly to the email - all we are doing is sending you an alert so you can log in to view your e-bill. Your invoice is securely stored online and you need your service number and 6-digit PIN to access it.
  • What about bill suppression? Do I still get an e-bill if it is under $10?
    No. If your bill is under $10, we'll wait till the next month, and you won't get a notification. If it's under $10 again next month - same deal. On the third month we'll send you a reminder even if you still owe less than $10.