Job description

What's the job?

A bit of a low down...

We are currently seeking a Web Analyst to join our Customer Web Experience team to provide analysis and feedback on our online effectiveness from a sales and service perspective. You will be key in driving the direction of our webspace and have a brand new role to make your own in a dynamic and innovative team.

About the Gig...

• Strong skills in mining, interpreting and presenting data from reporting analysis tools (e.g. Omniture) to provide business benefit.
• Strong understanding of the Web channel reporting environment, how the data held is organised and the needs of stakeholders in extracting and analysing information & its relationship to improving sales and service measures.
• Understand the Web channel dynamics and provide focus and information that will contribute to the successful growth of the channel.
• Create functional quality dashboards and reports for the business to provide frequent and actionable insights.
• Identify and recommend solutions to problems, and potential errors occurring with reporting – technical, data related, user error.
• Co-ordination with the Web Experience and Web Sales managers in determining the strategic direction of the Web channels current and future reporting analysis tools.

Qualifications & Qualities...

• Ability to structure analysis of complex data sources, assess alternative solutions and communicate recommendations
• Top 10% spreadsheet skills (Excel including Visual basic/Macros) and experience with ?best practice? web analytics tools. Knowledge of databases (Access & SQL server), query software (DQL) and BI tools (Cognos) is highly desirable.
• Experience in Omniture or Core Metrix, Hitwise, Google Analytics.
• Minimum 3-5 years experience in marketing analysis/ commercial or similar roles.
• Strong analytical skills, a good understanding of data warehouse extraction methods, data analysis principles and commercial acumen
• Inquisitive: Ability to draw insights from raw data - providing analysis support to management in terms of ?what happened??, ?why?? and ?what next??
• Ability to have understanding of the web channel drivers of a mobile telecommunication business - ideal
• Lastly, you will need lots of energy, enthusiasm & most of all a Virgin sense of fun!

Final Blurb:

If you are ready for the gig of a lifetime and want to work in an innovative and fun team environment then look no further! If you feel that your skills and experience match the criteria above, please send your application to recruitment@virginmobile.com.au and tell us you’ve been sneaking a peak at our careers site!

We appreciate your interest in this role and due to the volume of applications, only suitable candidates will be contacted.