Internet on your phone FAQs
You’ll find a lot of info about internet on your mobile listed here, but if you’ve got a question we haven’t answered, you can always put it to a member of our customer service team. Call 1300 555 100 between 7am and 11pm.
Or take a look at our Help & Support section.
Data Plans and Data Usage
How much data will I use?
That really depends on you. If you plan to check your email once or twice a day the 50MB plan will probably work for you. If you're always looking for something to do on your phone, think about the 300MB plan and if you like to be always connected you may want to go for the 1GB offer. Take a look at Data Subscription rates.
Is mobile browsing usage only reported for 3G customers?
Mobile browsing is measured for everyone who surfs the web via their handset - so that's both 2G and 3G customers. All Virgin Mobile customers can check their data usage via the MyAccount section of this site. For more info take a look at Mobile Browsing Usage Reports.
How is data usage counted?
We measure the number of kilobytes (KB) of data you either upload or download via our network.
Mobile browsing and 3G
What is mobile browsing?
It's just like browsing the internet on your computer except you use your phone so the big difference is the size of the screen.
How do I access mobile browsing?
You need a 2G or 3G phone with Internet Access set up. If you have one and you can't see the Virgin Vibe logo on the screen, we've got some instructions on how to set up your internet access.
What is 3G?
3G stands for 'Third Generation'. It's the latest in telco technology, providing the fastest data transfers.
Why do I need 3G and what can it do for me?
If you've got a 3G phone, you get fast, dynamic web browsing, extra-speedy downloads and access to lots of cool content, such as full length music and video tracks. We like that.