Help & Pricing

1. No Data charges or flag fall....
2. What do GPRS, WAP and MMS mean?
3. What's does subscription mean?
4. Get the low-down on downloading....
5. Prices for Virgin Mobile Vibe Wap content
6. Vibe Terms and Conditions
7. VIRGIN MOBILE - Rock Fan Pack Competition - Terms and Conditions
8. VIRGIN MOBILE - GLU Mac Pack Competition - Terms and Conditions
9. EA RETRO XMAS PROMOTION - Terms and Conditions
10. ROBBIE WILLIAMS COMPETITION - Terms and Conditions

1. No Data charges or flagfall....

Virgin Mobile loves you soooo very much, that we've decided NOT to charge our customers any data or connection charges when you're playing in the Virgin Mobile Vibe. Even when you download games and Ringtones, all you'll ever be charged is for the service you download. BRILLIANT!

2. What do GPRS, WAP and MMS mean?

GPRS

GPRS stands for ‘General Packet Radio Service’. Cool huh?

Put simply, it’s the technology we run on our network that lets WAP and MMS work on your phone.

WAP

WAP stands for ‘Wireless Application Protocol’. It’s kinda like ‘HTTP’ on the web, but for phones.

So - why WAP? Because WAP allows you to access great content from your handset! You need it to download java games, polyphonic tones, wallpapers and greeting cards. Picture this: you see a kick-ass video clip; you download the film poster as your wallpaper, the remixed theme-song as your ring tone and the java game to stop you from getting bored on the train! Our current WAP offering does not include email, but we’re working on this for you.

Click HERE to check if your phone is WAP - compatible and GET SET UP. It’s simple and FREE to set up!

MMS

Well, it stands for Multi-media Messaging Service, but you can think of if it as Much More Stuff.

MMS is basically a fancied-up text message, like SMS on steroids. Instead of just text, an MMS can include a photo (maybe taken from your camera phone?), or a sound file, or even a short video!

Click HERE to check if your phone is MMS-compatible and GET SET UP. It’s simple and FREE to set up!

Things we thought you might want to know about MMS

With Virgin Mobile MMS you can:

• Attach sounds and messages to photo messages then send and receive them on your MMS phone;
• Keep your personal details up-to-date and keep your favourites together;
• Download stuff to your phone.

Keep an eye out here though ‘cause we’ll be adding more stuff sooner than you think and we wouldn’t want you to miss out on anything really cool.

A few things you can’t do with MMS

• You can’t MMS whilst roaming.
• You can’t send MMS to CDMA networks.
• You can’t send MMS to the ‘3’ network.
• You can’t email MMS video.

I have an MMS phone but my friend doesn’t. Does that mean I can’t send them anything at all?

Aussie networks are clever enough to work out whether or not your friend’s phone is an MMS one as well. If it’s not, then rather than sending the MMS message to their phone, their carrier will store the message on their website for them to pick up. Your friend will get a text from their carrier telling them that you’ve sent them a message, along with directions and instructions for how they can view it online - either on the Virgin Mobile Website (or their carrier’s website if they’re not with Virgin Mobile yet).

Can I send MMS messages while I’m travelling O/S with my Virgin Mobile?

Not right now, but we’re working on it. We’ll let you know as soon as it ’s available.

Can I send an MMS to my friend O/S?

Sorry, but not right now. However, we hope to be able to offer this service in the future.

How big can an MMS message be?

Right now the typical MMS size is around 30kb - 100kb.
How many images/pictures can you include in a MMS?
MMS can include more than one image/picture. Whether or not you can display
multiple images varies depending on your phone. Remember the maximum size your MMS can be is 100kb.

MMS Video

Can I send content from the MMS Video category as an email as well as via MMS?

You can send any content in your "Private Folders" via email or MMS (including video files). All other content can be sent only via MMS/SMS.

Network

What is the bearer used for MMS?

The data bearer for MMS in the VMA network is GPRS.

Can I use MMS over Circuit Switched Data (CSD)?

No. VMA does not offer MMS over CSD.

Am I charged for the GPRS usage for my MMS session?

No. MMS customers are not charged for the GPRS component utilised during the carriage of their MMS message through the network. They are charged only for the message itself. Some other carriers charge you extra, depending on how long it takes to send messages... sounds pretty unfair.

How fast is MMS transmission?

It is pretty fast but how fast will depend on the message size and the used bearer.

Is MMS a WAP browser application?

MMS does not use the WAP browser in any way. MMS is a messaging application, not a browsing application. Therefore it requires its own user interface, like SMS also does.

MMS Phone Compatibility

If you have a Virgin Mobile phone, then you're probably already set up. Otherwise, it's really easy to get set up for MMS.

Alternatively; you can send a blank text message to the number ‘141’. You ’ll then receive your specific MMS settings.

3. What does subscription mean....?

When you subscribe to monthly services, you receive your choice of information & entertainment content every day.

You’ll be charged when you first subscribe. The monthly subscription charge will then be incurred on the same day each subsequent month for as long as you remain subscribed.

If you decide to unsubscribe - we’re cool with that too. Just remember that once you’ve paid for your monthly content, there ain’t no going back! If you unsubscribe in the middle of the month you won’t get a refund for the remainder of that month.

To unsubscribe from monthly subscriptions, simply head to the Help option in the relevant content category. Just click on the service you no longer wish to receive – and BINGO! No more service.

4. Getting the low-down on downloading….

You might fancy personalising your handset once, twice or a million times over...or grabbing some entertainment in the format of a java game! With that said, you’d better know how to download!

Cruise around our Vibe categories for something you’d love to download. Once you’ve found it, simply click on the name. You’ll then be presented with a page confirming your selection and the price. All that’s left for you to do is to confirm.

The selected download will be sent to your handset. Once you receive this, you will be prompted to save the download in your handset. And if you lose your download, you can download it again within a reasonable time for free.

Easy peezy…. You’ll be in the Olympic Download team before you know it!!

5. Pricing for Virgin Vibe Wap Content

Access to WAP

Absolutely free.

6. Vibe Terms and Conditions

Handset compatability

• You need a compatible handset to access and use this material. Handset memory limitations may apply for downloads. Check your handset settings to ensure that it has sufficient memory.
• Vibe is not available to iPhone customers

Downloading

• If the download is unsuccessful or you experience a disrupted connection you will be given further attempts to complete the download. You will still be charged if you do not wish to keep the downloaded item.

Subscription services

• If you subscribe to weekly services you will continue to have access to and be charged for the service until you cancel it. Instructions to unsubscribe from each service are available under the ‘Help’ menu in each content site.

Special offers and competitions

• The terms for any special offers are set out at the service description at each content site.

Services and charges

• Content may be changed, withdrawn or modified without notice.
• If you access your service while global roaming additional charges will apply.
• Charges apply for each service you purchase. Prices for each service are set out at the service description. Prices published are correct as at 31 August 2009.
• By clicking on "Buy", you agree to pay for all material you request. All purchases are subject to the Virgin Mobile customer terms and conditions in our Standard Form of Agreement which is available at www.virginmobile.com.au
• VMA will not be liable for any loss or damage suffered or incurred, directly or indirectly, as a result of you relying upon any material downloaded or received via our service or from any delay in receiving or failure to receive any material downloaded.

7. Rock Fan Pack Competition – Terms and Conditions

1.       INTRODUCTION

1.1     The following terms and conditions apply for the Rock Fan Pack competition (the “Competition”) and by submitting an entry into this Competition, entrant’s warrant that they have read, understand and agree to be bound by them.

1.2     These terms and conditions can be downloaded from www.virginmobile.com.au/internet-on-your-mobile-phone/the-vibe/help-pricing/

2.       PROMOTER

The promoter is Virgin Mobile Australia Pty Limited.

3.       DURATION

3.1     Registrations will be taken from 12pm (AEST) 3 September 2009 to 12pm (AEST) 30 September 2009 (“Registration Period”).

4.       ELIGIBILITY

4.1     Entry is available to permanent residents of Australia who are WAP enabled Virgin Mobile Customers.

4.2     Employees and the immediate families of the Promoter and its related bodies corporate are ineligible to enter. Employees and the immediate families of all associated sponsors and participating companies are also ineligible to enter.

5.       METHOD OF ENTRY

5.1     To enter entrants must successfully download any of Black Eyed Peas, Lady Gaga, Eminem, Ladyhawke, Hilltop Hoods, Dukes of Windsor or Tame Impala full tracks, music videos or true tones from the promotional pages on the Virgin Vibe WAP Site  and then submit an answer to the statement: “Tell us in 25 words or less if you could be an Australian Music Groupie which band would you hang out with and why?”.

5.2     Inaudible, incomplete or incomprehensible entries (whichever is applicable) will not be eligible and will be disqualified. The Promoter reserves the right to disqualify any entry which in the opinion of the Promoter includes any content which may be unlawful, profane, inflammatory, defamatory and/or damaging to the goodwill or reputation of the Promoter.

5.3     Any person who is discovered to have used or attempted to use more than one name in entering the Competition will be disqualified from participating in the Competition and/or redeeming a prize. Persons may not enter or participate in the Competition on behalf of any third party.

5.4     Persons may enter the Competition as many times as they want.

5.5     All entrants acknowledge that the Promoter may rely on clause 5.3 even after the Promoter has awarded or appeared to have awarded the prize to a person or after a person is announced as the prize winner. The Promoter reserves its rights to require return of the prize or payment of its value to the Promoter if this occurs.

5.6     Should an entrant’s contact details change during the term of the promotion it is the entrant’s responsibility to notify the Promoter. A request to access or modify any information provided in an entry should be directed to the Promoter.

6.       JUDGING

6.1     Entries will be judged on 6 October 2009. The two (2) most creative, funny and original entries (in the Promoter’s discretion) will win a prize.

6.2     Subject to State regulations, in the event that the Promoter becomes aware that a person has been selected as a prize winner more than once, the Promoter will cause another name to be selected in their place.

7.       PRIZE(s)

7.1     All prize values are the recommended retail value as provided by the supplier, are in Australian dollars and are correct at the time of printing.

7.2     There are 2 prizes to be won. Each prize will consist of one (1) AU Rock Fan Pack valued at $169 comprising:

• 1 x autographed Ladyhawke Blockmount (RRP $50 plus money can’t buy)
• 1 x Hilltop Hoods tee (RRP $40)
• 1 x Hilltop Hoods sticker (RRP $4)
• 1 x autographed Dukes of Windsor CD (RRP $30 plus money can’t buy)
• 1 x autographed Dukes of Windsor poster (RRP $15 plus money can’t buy)
• 1 x Tame Impala collectors vinyl (RRP $30)

7.4        The total prize pool is valued at $338 (incl GST) plus a money can’t buy component.

8.       PRIZE CONDITIONS

8.1     The Promoter does not warrant the merchantability, suitability and/or fitness for purpose of any goods and/or services awarded as a prize.

8.2     No other costs will be included and all expenses will be at each winner’s cost.   

8.3     All prizes are subject to availability, non transferable and non exchangeable, must be used on any dates specified in these terms and conditions, by the Promoter and/or the prize provider and are not redeemable for cash unless cash is specified.

8.4     If a prize winner does not take any element of a prize at the time stipulated by the Promoter then that element of the prize will be forfeited by the winner and cash will not be awarded in lieu of that prize or any part of it.

9.       NOTIFICATION

All prize winner(s) will be notified by telephone and then by post. Details of prize winners will be published in The Australian Newspaper on 15 October 2009.

10.     PRIZE COLLECTION

10.1   The prize winner will receive their prize by post or as otherwise determined by the Promoter. The Promoter reserves the right to request winners to provide proof of identity, proof of residency and/or proof of entry validity (for example, a phone bill or store receipt for purchase requirement) in order to claim a prize. Proof of identity, residency and/or entry validity considered suitable for verification is at the Promoter’s discretion. In the event that a winner cannot provide suitable proof, the winner will forfeit the prize in whole and no substitute will be offered.

11.     PRIZE AVAILABILITY

11.1   The Promoter will not be responsible or liable if for any reason beyond their reasonable control any element of any prize is not provided. The Promoter may, subject to State regulations, substitute a different prize of equivalent value in place of any prize referred to in these terms and conditions.

11.2   The Promoter will not be responsible for any changes in times or dates, or cancellations or rescheduling of events that may prevent the prize winner from redeeming the prize or any part of it.

12.     TAXES

Any tax payable as a result of a prize being awarded or received will be the responsibility of the winner. Winners should seek independent financial advice prior to accepting a prize if this is a concern.

13.     UNCLAIMED PRIZES

13.1   If a Prize winner cannot be contacted despite every reasonable effort by 1pm (AEST) on 6 January 2010 the Promoter shall choose such entry as next best fits the judging criteria and will contact the winner of any unclaimed prize by telephone within 2 days of the unclaimed prize judging and their details will be published in the Australian Newspaper on 16 January 2010.

14.     PUBLICITY MATERIALS

14.1   It is a condition of entry that the Promoter has the right to publicise the names, characters, likenesses or voices of any entrants for any promotion or matter incidental to the Competition.

14.2   Entrants may be required by the Promoter to participate in photo, recording, video and/or film session(s) (the “publicity materials”) and acknowledge that the Promoter has the right to use such publicity materials in any medium (including, without limitation, the internet) and in any reasonable manner it sees fit, unless that person advises the Promoter at the time of entering the Competition that he/she wishes to retain his/her anonymity.

14.3   Entrants also acknowledge that the publicity materials may be provided to the prize provider for the purposes of promotional display.

15.     COPYRIGHT

By entering this Competition all entrants:

• assign to the Promoter all rights including present and future copyright in their entry and the publicity materials in all media (including, without limitation, the internet) and whether in existence now or created in the future;
• agree not to assert any moral rights in respect of their entry and the publicity materials (wherever and whenever such rights are recognised) against the Promoter, its assigns, licensees and successors in title;
• undertake to the Promoter that their entry is not in breach of any third party intellectual property rights.

16.     RELEASE AND INDEMNITY

To the extent permitted by law, all entrants release from, and indemnify the Promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in the Competition including (but not limited to) loss of income, loss of opportunity, personal injury and damage to property, whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.

17.     TAMPERING AND OTHER MATTERS

17.1   If for any reason this Competition is not capable of running as planned as a result of any (including but not limited to) technical failures, unauthorised intervention, computer virus, mobile phone failure, tampering, fraud or any other causes beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Competition, the Promoter reserves the right (subject to State regulations) to disqualify any individual who (whether directly or indirectly) causes the same and/or to cancel, terminate, modify or suspend the Competition.

17.2   The Promoter accepts no responsibility for any late, lost or misdirected entries including but not limited to electronic messages not received by the Promoter due to technical disruptions, network congestion or any other reason. 

17.3   The use of any automated entry software or any other mechanical or electronic means that permits any person to enter the Competition repeatedly is prohibited.

18.     EXCLUSION OF PARTICIPANTS

The Promoter reserves the right to exclude any person from participating in the Competition or a prize for any reason, including but not limited to, that person’s medical condition or history, the preservation of the safety of the Promoter’s staff members or any other person or because the Promoter deems that the behaviour of a person may bring the Promoter’s brand into disrepute.

19.     MINORS

19.1   If a prize winner is under the age of 18 the prize may at the absolute discretion of the Promoter be awarded to the prize winner’s parent or legal guardian.

22.     TERMINATION OF COMPETITION

The Promoter may (subject to State Regulations), vary the terms of or terminate this Competition at any time at its absolute discretion without liability to any contestant or other person. The Promoter will not award the prize if the Competition is terminated.

23.     DECISIONS FINAL

All decisions and actions of the Promoter relating to the Competition and/or redemption of the prizes are exercised according its absolute discretion and are final.  No discussions or correspondence with entrants or any other person will be entered into.

24.     FAILURE TO ENFORCE TERMS AND CONDITIONS

A failure by the Promoter to enforce any one of these terms and conditions in any instance(s) will not give rise to any claim or right of action by any other person or contestant.

25.     PERSONAL INFORMATION AND PRIVACY

The personal information supplied by entrants when entering this Competition will be used by the Promoter in accordance with its Privacy Policy. Please refer to the Privacy Policy by visiting www.virginmobile.com.au for more information as entry in this Competition is an agreement to be bound by that policy. All entrants may have their details removed from the Promoter’s database by simply contacting the Promoter.  If details are removed prior to the conclusion of the Competition and/or award of prize(s), entrants will forfeit their right to claim any prizes. 

8. GLU Mac Pack Competition – Terms and Conditions

1. The Promoter of this Promotion is Virgin Mobile (Australia) Pty Limited ABN 67 092 726 442 of Level 8, 213 Miller Street, North Sydney New South Wales 2060 (“Promoter”).
2. Information on how to enter the Promotion and prize forms part of these Conditions of Entry. Entry into the Promotion is deemed acceptance of these Conditions of Entry.
3. Entry is open to all residents of Australia who are WAP enabled customers of the Promoter (“Eligible Entrant”). The officers, management and employees (or immediate family of an officer, manager or employee) of the Promoter, agencies associated with this Promotion, and their related bodies corporate are not eligible to enter.
4. To enter and be eligible to win a prize in this Promotion, an Eligible Entrant must purchase any Glu Mobile Game (“Content”) from the Virgin Vibe portal as set out in clause 5 below. The cost of the purchase of any Content is $6.95.
5. The Promotion starts at midday AEDST 1 September 2009 and closes at midday AEDST 30th September 2009 (“Promotional Period”).
6. No responsibility will be accepted for late, lost or misdirected entries. Entry is deemed to be received at the time it is received in the Promoter’s database and not the time of transmission by the entrant.
7. The Promoter’s decision as to the winner is final and no correspondence will be entered into.
8. Each purchase of Content will earn an Entrant one automatic entry into the prize draw. Multiple entries per person are allowed.
9. The draw will be carried out by computer and will take place at 1pm on 6 October 2009 at the offices of Mirror Image Access Australia Pty Limited, Level 2, 221 Miller St North Sydney NSW 2060. The first entry drawn will win the prize.
10. The prize winner will be notified by telephone within 2 days of the prize draw and by mail within 7 days of the prize draw.  The name of the winner will also be published in The Australian newspaper on 15 October 2009.
11. The prize is as follows:

12. 13 inch MacBook Pro Laptop         $1,899 RRP
    16GB iPod Touch                           $419 RRP
    Apple TV 160GB                             $449 RRP

13. Maximum total value of the prize pool is RRP $2,767 (including GST). The prize pool value is based on the sum of the recommended retail price as provided by the supplier and is correct at the date of publication. The Promoter accepts no responsibility for any variation in prize value.
14. The Promoter may photograph, video and/or film the winners of the Promotion in connection with the prize.  The winner acknowledges that the Promoter has the right to use such publicity photos, videos and/or films in any medium and in any reasonable manner it sees fit without further permission from or payment to winners.
15. If the prize (or part of the prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or any part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
16. If a prize winner cannot be contacted within three months from the date of the draw, the Promoter shall conduct such further draw as may be deemed necessary at Mirror Image Access (Australia) Pty Ltd, Level 2, 221 Miller Street, North Sydney, NSW, 2060 in order to distribute any unclaimed prize. The second chance draw will be conducted three months after the immediately preceding draw at 1pm on 16 January  2010. The winner of any unclaimed prize will be contacted by telephone and post within 2 days of the prize draw and their details will be published in the Australian Newspaper on 30 January 2010.
17. All entries remain the property of the Promoter. A copy of the Promoter’s privacy policy can be found at www.virginmobile.com.au. The Promoter collects Entrants’ personal information in order to conduct the Promotion. If the information requested is not provided, the Entrant may not participate in the Promotion. By entering the Promotion, unless otherwise advised, each Entrant also agrees that the Promoter may use this information to contact you for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the Entrant. Entrants’ personal information may be disclosed to State and Territory lottery departments and the winner’s name published as required under the relevant lottery legislation. A request to access, update or correct any information should be directed to the Promoter at their address set out above.
18. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence) for any personal injury, or any loss or damage (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control), (b) any theft, unauthorised access or third party interference, (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter, (d) any variation in prize value to that stated in these Terms and Conditions, (e) any tax liability incurred by a winner or Entrant, or (f) use of a prize. 
19. To the extent permitted by law, the Promoter will not be responsible for any incorrect, inaccurate or incomplete information communicated in the course of or in connection with this Promotion if the deficiency is occasioned by any cause outside the reasonable control of the Promoter, including without limitation, technical malfunctions or failures. 
20. The Promoter is not responsible for any technical malfunction of any telephone network or lines, computer on-line systems, servers or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, or any other technical failures, including any injury or damage to participants’ or any other person's computer related to or resulting from participation in or down-loading any materials in this Promotion. 
21. If for any reason this Promotion is not capable of running as planned in any respect due to any cause beyond the reasonable control of the Promoter, the Promoter reserves the right in its sole discretion, to the fullest extent permitted by law, to cancel, postpone or amend the Promotion subject to the written directions of any competent authority.
22. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these conditions, or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the Promotion.  The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.

Authorised under
NSW Permit No TPL07/20258
ACT Permit Number: 09/1112
VIC Permit Number: TP 09/01175
SA Permit Number: T 09/712

9. EA RETRO XMAS PROMOTION – Terms and Conditions

1. Information on how to enter and prizes forms part of these Terms and Conditions. Entry into the EA Retro Xmas Promotion (“Promotion”) is deemed to be an acceptance of these Terms and Conditions.
2. Promotion commences 12pm 1 December 2009 (AEST) and entries close at 12pm 31 January 2010 (AEST) (“Promotion Period”).
3. Entry is open to all Virgin mobile customers who are WAP enabled however, employees (and their immediate families) of the Promoter, or agencies or companies associated with the conduct of this Promotion, are ineligible to enter.
4. To enter, entrants must, during the Promotional Period download any EA mobile game from the special promotional pages on the Vibe WAP site to be in with a chance to win. Entrants may enter as many times as they like.  Cost of entry into the competition is limited to the retail price of the game purchased being either of $6.95, $5.95 or $4.95 (as applicable).
5. Entries are deemed to be received at the time of receipt by the Promoter. Records of the Promoter are final and conclusive as to time of receipt.
6. Incomplete or indecipherable entries will be deemed invalid.
7. The prize pool comprises:
   • 1 Grand Prize being the Retro Arcade Table valued at $3080 (“Grand Prize”);
   • 9 Nintendo Games sets each comprising 1 x Nintendo DSi (valued at $299 each) plus one game (valued at $50.00) with each set valued at $349 (“Runner Up Prize”).
   The total value of the prize pool is $6221 (including GST).
8. All valid entries received during the Promotion Period will be entered into the draws all of which will be held at the offices of Mirror Image Access Australia Pty Limited of Level 2, 221 Miller Street NSW 2060 at the following times:
   • Week 1 Runner Up Prize to be drawn at 1pm on Tuesday 8 December 2009;
   • Week 2 Runner Up Prize to be drawn at 1pm on Tuesday 15 December 2009;
   • Week 3 Runner Up Prize to be drawn at 1pm on Tuesday 22 December 2009;
   • Week 4 Runner Up Prize to be drawn at 1pm on Tuesday 29 December 2009;
   • Week 5 Runner Up Prize to be drawn at 1pm on Tuesday 5 January 2010;
   • Week 6 Runner Up Prize to be drawn at 1pm on Tuesday 12 January 2010;
   • Week 7 Runner Up Prize to be drawn at 1pm on Tuesday 19 January 2010;
   • Week 8 Runner Up Prize to be drawn at 1pm on Wednesday 27 January 2010;
   • Week 9 Runner Up Prize to be drawn at 1pm on Monday 1 February 2010.
   • Grand Prize to be drawn at 1pm on Tuesday 16 February 2010 (“Grand Prize Draws””).
   All prize draws undertaking in Weeks 1 – 8 are to be referred to as (“Runner Up Prize Draws”).
9. The first valid entry drawn in each Runner Up Prize draw will win a Runner Up Prize and the first valid entry drawn in the Grand Prize Draw will win the Grand Prize. The Promoter reserves the right to draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn.
10. Prize is subject to the standard terms and conditions of individual prize and service providers.
11. In the event that for any reason whatsoever the winner does not take an element of the Prize at the time stipulated by the Promoter then that element of the Prize will be forfeited by the winner. 
12. The Prize (including any unused portion) cannot be transferred, exchanged or redeemed for cash.  The Promoter retains the right to substitute the Prize with a prize of equal or greater value (including where the Prize is unavailable), subject to approval of the gaming authorities in each State and Territory where relevant.
13. The winners will be notified in writing by email and phone and the names of the winners will be published in The Australian as follows: :
    • for all Runner Up Prize Winners drawn in the December Runner Up Prize Draws, 31 December 2009;
    • for all other Runner Up Prize Winners drawn in the Runner Up Prize Draws, 5 February 2010;
    • for the Grand Prize Winner, 28 February 2010.
14. The Promoter may conduct such further draws at Mirror Image Access Australia Pty Limited, Level 2, 221 Miller Street North Sydney NSW 2060 as follows:
    • Week 1 Runner Up Prize to be drawn at 1pm on Monday 8 March  2010;
    • Week 2 Runner Up Prize to be drawn at 1pm on Monday 15 March 2010;
    • Week 3 Runner Up Prize to be drawn at 1pm on Monday  22 March 2010;
    • Week 4 Runner Up Prize to be drawn at 1pm on Monday 29 March 2010;
    • Week 5 Runner Up Prize to be drawn at 1pm on Monday 5 April 2010;
    • Week 6 Runner Up Prize to be drawn at 1pm on Monday 12 April 2010;
    • Week 7 Runner Up Prize to be drawn at 1pm on Monday 19 April 2010;
    • Week 8 Runner Up Prize to be drawn at 1pm on Tuesday 27 April 2010;
    • Week 9 Runner Up Prize to be drawn at 1pm on Monday 3 May2010.
    • Grand Prize to be drawn at 1pm on Monday 17 May  2009 (“Grand Prize Draws””).
    (or such earlier date approved by the gaming authorities) as are necessary for an unclaimed prize, subject however to any directions from a regulatory authority. The winners of any unclaimed prize will be notified in writing and details of the winner of any unclaimed prize draw will be published in The Australian as follows:
    • for all unclaimed Runner Up Prize Winners drawn in the March Runner Up Prize Draws, 31 March 2010;
    • for all other Runner Up Prize Winners drawn in the Runner Up Prize Draws, 5 May 2010;
    • for the Grand Prize Winner, 29 May 2010.
15. The Promoter’s decision is final, and no correspondence will be entered into, including in the event of a dispute.  The Prize must be taken as offered and cannot be varied. 
16. In the event that a Prize winner is a person under the age of 18, the Prize will be awarded to the winner’s nominated parent or guardian.
17. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.   
18. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate.
19. Any cost associated with accessing the promotional website or wapsite is the entrant’s responsibility and is dependent on the Internet service provider used. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
20. The Promoter is not responsible for any incorrect or inaccurate information, either caused by promotional website or wapsite users or by any of the equipment or programming associated with or utilised in this Promotion, or by any technical error that may occur in the course of the administration of this Promotion.  The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries.
21. If for any reason this Promotion is not capable of running as planned due to any reason, including but not limited to infection by computer virus, bugs tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Promotion. 
22. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in Prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of the Prize.
23. All claims and entries become the property of the Promoter.  The Promoter requires your personal information in order to conduct the Promotion. If you do not provide the mandatory personal information requested then you will not be able to take part in the Promotion.  By entering this Promotion, each entrant is taken to consent to the Promoter using the entrant’s personal information to administer the Promotion, announce the winners and disclosing the entrant’s personal information to organisations that assist the Promoter with administering the Promotion and announcing the winner, and to third parties as required by law (including authorities that regulate this Promotion).  The Promoter is bound by the National Privacy Principles in the Privacy Act 1988 (Cth) and by entering the Promotion, the entrant is taken to consent to the Promoter’s privacy policy. See www.virginmobile.com.au to view the Promoter’s privacy policy in full. An entrant may access and correct any personal information held by the Promoter, upon request to the Promoter.
24. The Promoter is Virgin Mobile Australia Pty Ltd (ABN 67 092 726 442) Level 8 213 Miller Street North Sydney NSW 2060.
25. Authorised under NSW Permit No LTPS/09/10538 VIC Permit No 09/3694, SA Permit No T09/2735 , ACT Permit No. TP09/04518.

10. ROBBIE WILLIAMS COMPETITION – Terms and Conditions

1. Information on how to enter and prizes forms part of these Terms and Conditions.  Entry into the Robbie Williams Competition (“Promotion”) is deemed to be an acceptance of these Terms and Conditions.
2. Promotion commences 12pm 7 December 2009 (AEST) and entries close at 12pm 31 December 2010 (AEST) (“Promotion Period”). This Promotion is a game of skill and chance plays no part in it whatsoever.
3. Entry is open to all Virgin Mobile Members who have a WAP enabled handset, however, employees (and their immediate families) of the Promoter, or agencies or companies associated with the conduct of this Promotion, are ineligible to enter.
4. To enter, entrants must, during the Promotional Period download any Robbie Williams Content from the special promotional pages on the Vibe WAP and provide an answer to the following question in 25 words or less:

   If you could star in your own reality TV series with Robbie Williams, what would it be and why?

   Entrants may enter as many times as they like.  Cost of entry into the competition is limited to the retail price of the content purchased being either of $4.95 for Truetones, $3.00 for Fulltracks or $3.50 for Music Videos (as applicable). 
5. Entries are deemed to be received at the time of receipt by the Promoter. Records of the Promoter are final and conclusive as to time of receipt.
6. Incomplete or indecipherable entries will be deemed invalid.
7. The prize pool comprises:
   • 1 major prize (“Grand Prize”) comprising:
     • 1 x Block Mounted Poster;
     • 1 x “Reality Killed the Radio Star” CD;
     • 1 x “Bodies” Single
     • Full Robbie Williams Back Catalogue:

       AND THROUGH IT ALL	DVD
       ESCAPOLOGY	CD
       GREATEST HITS	CD
       I'VE BEEN EXPECTING YOU	CD
       LIFE THRU A LENS	CD
       LIVE SUMMER 2003	CD
       RUDEBOX	CD
       SING WHEN YOU'RE WINNING	CD
       SWING WHEN YOU'RE WINNING	CD
       THE EGO HAS LANDED	CD
       INTENSIVE CARE(SPECIAL EDITION)	CD/DVD
       BODIES	CDS
       LIVE AT THE ALBERT	DVD
       NOBODY SOMEDAY	DVD
       THE ROBBIE WILLIAMS SHOW	DVD
       WHAT WE DID LAST SUMMER-AMARAY	DVD
       WHERE EGOS DARE	DVD

       
       (“Grand Prize”);
        
   • 10 consolation prizes comprising one each of the Robbie Williams Album, “Reality Killed the Radio Star” valued at $30.00 each (“Consolation Prize”).
   The total value of the prize pool is $2079.20 (including GST).
8. All valid entries received during the Promotion Period will be judged at the offices of Mirror Image Access Australia Pty Limited of Level 2, 221 Miller Street NSW 2060 at 1pm on 12 January 2010. The most humorous and original response, in the full discretion and opinion of the judges will win the Grand Prize and the 10 next most humorous and original responses will each win a consolation prize.
9. Prize is subject to the standard terms and conditions of individual prize and service providers.
10. In the event that for any reason whatsoever the winner does not take an element of the Prize at the time stipulated by the Promoter then that element of the Prize will be forfeited by the winner. 
11. The Prize (including any unused portion) cannot be transferred, exchanged or redeemed for cash.  The Promoter retains the right to substitute the Prize with a prize of equal or greater value (including where the Prize is unavailable), subject to approval of the gaming authorities in each State and Territory where relevant.
12. The winners will be notified in writing by email and phone and the names of the winners will be published in The Australian on 30 January 2009.
13. The Promoter may judge such further entries at Mirror Image Access Australia Pty Limited, Level 2, 221 Miller Street North Sydney NSW 2060 on Monday 12 April 2009 as are necessary for an unclaimed prize, subject however to any directions from a regulatory authority. The winners of any unclaimed prize will be notified in writing and details of the winner of any unclaimed prize will be published in The Australian on 30 April 2009.
14. The Promoter’s decision is final, and no correspondence will be entered into, including in the event of a dispute.  The Prize must be taken as offered and cannot be varied. 
15. In the event that a Prize winner is a person under the age of 18, the Prize will be awarded to the winner’s nominated parent or guardian.
16. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.   
17. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate.
18. Any cost associated with accessing the promotional website or wapsite is the entrant’s responsibility and is dependent on the Internet service provider used. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
19. The Promoter is not responsible for any incorrect or inaccurate information, either caused by promotional website or wapsite users or by any of the equipment or programming associated with or utilised in this Promotion, or by any technical error that may occur in the course of the administration of this Promotion.  The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to or alteration of entries.
20. If for any reason this Promotion is not capable of running as planned due to any reason, including but not limited to infection by computer virus, bugs tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Promotion. 
21. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in Prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of the Prize.
22. All claims and entries become the property of the Promoter.  The Promoter requires your personal information in order to conduct the Promotion. If you do not provide the mandatory personal information requested then you will not be able to take part in the Promotion.  By entering this Promotion, each entrant is taken to consent to the Promoter using the entrant’s personal information to administer the Promotion, announce the winners and disclosing the entrant’s personal information to organisations that assist the Promoter with administering the Promotion and announcing the winner, and to third parties as required by law (including authorities that regulate this Promotion).  The Promoter is bound by the National Privacy Principles in the Privacy Act 1988 (Cth) and by entering the Promotion, the entrant is taken to consent to the Promoter’s privacy policy. See www.virginmobile.com.au to view the Promoter’s privacy policy in full. An entrant may access and correct any personal information held by the Promoter, upon request to the Promoter.
23. The Promoter is Virgin Mobile Australia Pty Ltd (ABN 67 092 726 442) Level 8 213 Miller Street North Sydney NSW 2060.