Excess

 

Previous Excess

New Excess

Non-iPhone Smartphones

$125 for Repair/Replacement

$125 for Repair | $200 for Replacement

iPhones

$200 for Repair/Replacement

$125 for Repair | $200 for Replacement

Devices under $200 RRP

$75 for Repair/Replacement

$75 for Repair | $75 for Replacement

Policy updates

 

Old Wording  

New Wording  

Coverage  

(1) In the event that the Mobile Phone is stolen, lost or damaged anywhere in the world during the Period of Insurance, we will at our option repair the Mobile Phone, replace it with the closest equivalent model or make a cash payment to you equivalent to the cost to us of repairing or replacing the Mobile Phone.

(1) In the event that the Mobile Phone is stolen, lost or damaged anywhere in the world during the Period of Insurance, We will at Our option repair the Mobile Phone, replace it with the closest equivalent model new or refurbished or make a cash payment to You equivalent to the cost to Us of repairing or replacing the Mobile Phone

Exclusions: 

(f) the loss results directly from damage by fire for Mobile Phone handsets normally located in Victoria or New South Wales;

(f) the loss results directly from damage by fire.

 

(j) the Mobile Phone does not contain your usual Virgin Mobile SIM card at the time of the loss, theft, loss or damage;

(j) the Mobile Phone does not contain Your Usual Virgin Mobile SIM card at the time of the loss, theft, loss or damage; and where there has been no Association or Usage on Your contracted Virgin Mobile agreement.

Claims Procedures and Conditions  

If your claim involves the theft/loss of your Mobile Phone, you must without delay, upon becoming aware of the theft/loss, instruct Virgin Mobile to suspend immediately the use of your SIM card and the IMEI number of the Mobile Phone and report the theft/loss to the police within 48 hours. The claim will not be approved unless the IMEI number is blocked and police report number is supplied.

If Your claim involves the theft/loss of Your Mobile Phone, You must without delay, upon becoming aware of the theft/loss, instruct Virgin Mobile to suspend immediately the use of Your SIM card and the IMEI number of the Mobile Phone and report the theft/loss to the police within 48 hours. The claim will not be approved unless the IMEI number is blocked and police report number is supplied. Where the theft/loss arises from a crime, Risk Insure may request you supply them a hard copy of the police report, (at your expense).

Non-iPhone Smartphones
    New excess $125 for Repair | $200 for Replacement
    Previously $125 for Repair/Replacement

iPhones
    New Excess $125 for Repair | $200 for Replacement
    Previously $200 for Repair/Replacement

Coverage

Old Wording

New Wording

(1) In the event that the Mobile Phone is stolen, lost or damaged anywhere in the world during the Period of Insurance, we will at our option repair the Mobile Phone, replace it with the closest equivalent model or make a cash payment to you equivalent to the cost to us of repairing or replacing the Mobile Phone.

(1) In the event that the Mobile Phone is stolen, lost or damaged anywhere in the world during the Period of Insurance, We will at Our option repair the Mobile Phone, replace it with the closest equivalent model new or refurbished or make a cash payment to You equivalent to the cost to Us of repairing or replacing the Mobile Phone

Exclusions

Old Wording

New Wording

(f) the loss results directly from damage by fire for Mobile Phone handsets normally located in Victoria or New South Wales;

(j) the Mobile Phone does not contain your usual Virgin SIM card at the time of the loss, theft, loss or damage;

(f) the loss results directly from damage by fire.

(j) the Mobile Phone does not contain Your Usual Virgin SIM card at the time of the loss, theft, loss or damage; and where there has been no Association or Usage on Your contracted Virgin agreement.

Claims Procedures and Conditions

Old Wording

New Wording

If your claim involves the theft/loss of your Mobile Phone, you must without delay, upon becoming aware of the theft/loss, instruct Virgin Mobile to suspend immediately the use of your SIM card and the IMEI number of the Mobile Phone and report the theft/loss to the police within 48 hours. The claim will not be approved unless the IMEI number is blocked and police report number is supplied.

If Your claim involves the theft/loss of Your Mobile Phone, You must without delay, upon becoming aware of the theft/loss, instruct Virgin Mobile to suspend immediately the use of Your SIM card and the IMEI number of the Mobile Phone and report the theft/loss to the police within 48 hours. The claim will not be approved unless the IMEI number is blocked and police report number is supplied. Where the theft/loss arises from a crime, Risk Insure may request you supply them a hard copy of the police report, (at your expense).

Your mobile phone is an expensive item that travels with you all day, every day, so it makes sense to take steps to protect it.

Here are our top 3 tips for taking care of your precious asset:

  • Get a phone cover. We've all seen people struggling to use a phone with a smashed screen. A phone cover is a relatively cheap way to avoid costly clumsiness.
  • Enable password protection. If your phone is lost or stolen, a password makes it much harder for someone to access your email, online banking and other sensitive information.
  • Insurance for your phone. Mobile phone theft is on the rise, and your home insurance policy may not include your mobile phone - so for cover against a lost, stolen, or damaged phone and a low premium of $9.95 we can offer Virgin Mobile insurance*.

With our mobile phone insurance policy you are covered anywhere in the world. If it can't be fixed, it will be replaced with an equivalent model. Your insurance will cover up to $1250 worth of unauthorised calls if a not so nice person steals your phone in Australia, and up to $500 to rent a temporary replacement if you’re travelling overseas and your phone is stolen*.

The Lowdown

Monthly premium $9.95
Geographic cover International
Cover Repair & replacement of equivalent model if lost, damaged or stolen
Sum insured Up to $5000 per claim (subject to an excess)
If lost, damaged or stolen reimbursement Up to $1250 unauthorised calls
If lost, damaged or stolen outside Australia to hire an equivalent temporary replacement
Up to a total of $500 per claim

Excess

Repair $125
Replacement $200
Repair or replacement with a phone less than RRP $200 $75

Click below to check out the Product Disclosure Statement, Mobile Phone Insurance Policy and Financial Services Guide.

View the PDS

The Fine Print:

*Terms and conditions apply. Ensure this insurance is right for you by checking the full cover in the PDS/FSG. Note: insurance is only available within 30 days of the purchase of your new phone. You can cancel it any time. Our prices include GST, are correct as at 1st Nov, 2016 and may change from time to time.