4G is available in selected areas. See where you can get it on your device at virginmobile.com.au/coverage
24 Month Plans: approved customers only. If you leave early you'll need to pay out any unpaid contributions towards the full cost of your device including those we were going to cover. You can find out the monthly contributions for your device from bills, sign up information, or by logging in at virginmobile.com.au/myaccount
SIM Plans: approved customers only. If you bring your own device make sure it's not locked to another provider and that it's compatible with our networks described at virginmobile.com.au/coverage
Handset Payment Options: Anyone can buy upfront in-store. Postpaid mobile customers can also buy handsets upfront online or over the phone but are limited to one handset every three months. New and BYO Postpaid mobile customers, as well as customers continuing beyond the term of their 24 month plan, can also pay off a new handset in 12 monthly instalments. If you cancel your Postpaid mobile plan before the 12 months is up, just pay out your remaining handset instalments.
Included Value: can be used for calls & text to standard national and international numbers, as well as calls to 13 numbers & MMS to Oz numbers. Standard charges apply once included value is used up & for non-included call & messaging types. Our Fair Use Policy applies
Data: is counted per kilobyte and includes uploads and downloads.
Data Packs for Postpaid Mobile: charged monthly until you cancel with 30 days' notice. Plan data (including any data rollover) is used before your Data Pack. Changing to a lower spend Data Pack (or Data Value Add by the old name, which have had the same spend & data levels since 24 July 2015) takes effect from your next billing month. Other changes take effect straight away and data & charges may be pro-rated for the remaining portion of your current billing month. Data is to use in Oz, is counted per kilobyte and includes uploads & downloads. See full terms at virginmobile.com.au/terms-and-conditions
Rollover Value and Data: any unused included value or data rolls over to the next month only, can be used once the next month's inclusion has been spent and may be forfeited if you change plan.
Online Bonus on select Postpaid plans: available when you sign up online before 29 August 2016. Online bonus amounts are 1GB & 3GB for the $40 & $50 SIM (only) Plans, respectively; and 1GB for the $50 (24 month) Phone Plan. You will receive the online bonus on top of your monthly data allowance (to use in Oz and in addition to other bonus data you're eligible for) until you cancel or change plans.
Bonus Data: available when you sign up before 29 August 2016. Bonus amounts are: 1GB, 2GB, 4GB, 7GB & 5GB for the $30, $40, $50, $60 & $80 SIM (only) Plans, respectively; and 500MB & 1GB for the $40 & $80 (24 month) Phone Plans respectively. You will receive the bonus on top of your standard monthly data allowance (to use in Oz) until you cancel or change plans.
International Calls Bonus: available when you sign up on $80, $100 & $120 (24 month) Phone Plans, as well as on $60 & $80 SIM (only) Plans, before 29 August 2016. You will receive unlimited standard international calls from Oz to the UK, USA, NZ, China, India, Singapore and Canada until you cancel or change plans.
Roaming Data Packs: [all rates are in $AUD. Data is counted per kilobyte and includes uploads and downloads.] after 30 days your pack expires, unused data is lost and does not roll over. See virginmobile.com.au/international-roaming for more information including the Zone 1 countries where packs can be used and the data rates that apply once you've used your pack's allowance.
Prepaid: You need at least a 1c balance to use your service (apart from calling 1800 numbers) and we may cancel it if you don't recharge within 180 days after your credit expires. Our Fair Use Policy applies.
Prepaid Data: allowance includes uploads and downloads and if you go over your inclusion, Virgin Internet APN excess data is charged at 0.2c/KB and Yes Internet APN excess data is charged at 12c/MB and deducted in 1MB units. You need at least a $1.03 balance to use data and the maximum data balance is 5GB (or 12GB on Prepaid Plus).
Prepaid Rollover Credit & Data: when you recharge with the same type of voucher before your credit expires.
Velocity Points: available when you're an Oz resident over 18, once you've linked your Velocity membership no. and while the offer is running. See virginmobile.com.au/velocity for more info.
Virgin Mobile (Australia) Pty Ltd ABN 67 092 726 442.