How to upgrade

Pre-Paid Mobile Broadband

Upgrading from a Pre-Paid to a monthly Post-Paid Plan? Why not make the switch online - it's too easy!

• Check out which phone you want to buy
• See which plan suits your needs
• Make your selection and follow the simple instructions
• Don't worry, you can keep your existing phone number!

• You can also visit a Virgin Mobile retail store or one of our partner stores or ring our Upgrades Team on 1300 306 787.

  To convert from Pre-Paid to a Post-Paid Plan without getting a new handset you can contact our Customer Service Team

Post-Paid Mobile Broadband

• First of all, you'll need to pay off your current handset and any service charges for the current month.
• Once you've done that, we'll need to grab some up-to-date details from you and we may need to run a credit check.
• If that all checks out, you can choose a new plan with a new phone.
• To find out if you're eligible to upgrade, give our Upgrades Team a ring on: 1300 306 787.
• Alternatively, you could pop into one of our Virgin Mobile retail stores, or one of our thousands of partner stores (check out the full list).