Other
This page explains all the rates & fees for services which are not 'standard'.
What is a Standard Call/Text/Photo?
A standard call/text/photo message is from your Virgin Mobile in Australia to a mobile phone or landline also in Australia. These are the basic numbers you use in everyday life: like calling a local business, texting your grandma in Wagga, or sending your jealous workmates a photo of yourself on holiday (in Oz).
What is a Special Number?
Special numbers are everything else. They include some of the numbers you'll use to contact us and to use your Virgin Mobile, as well the numbers used for voting on TV shows, information updates, entering competitions and buying ringtones, games and wallpapers.
19 rates in particular can vary so be sure you check the fine print when making a call or sending a text or photo to one of these numbers. The rate should be advertised together with the number.
If you're on a monthly plan, be aware that special numbers are generally not included as part of your monthly included value.
| Special Numbers | Rate | More |
|---|---|---|
| 124RED (124733) Directory | 49¢/30 sec + 99¢ Call Connection | More Info |
| 333 Dialling Under the Influence | 25¢ | More Info |
| 767 SOS Ring | 25¢ | More Info |
| Text Checkers - 1978 99 99 | 10¢ | More Info |
| Texts to 13, 18 or to Landline numbers | 35¢ | |
| 11 numbers (e.g. 1194, 1196) | 49¢/30 sec + 99¢ Call Connection | |
| 12 numbers | 49¢/30 sec + 99¢ Call Connection | |
| 1800 numbers | 16.5¢/30 sec + 25¢ Call Connection | |
| Virgin Mobile Sales - 1333 23 | 25¢ | |
| 19 numbers (available after 3-6 mths for Post-Paid) | 16.5¢/30 sec + 25¢ Call Connection + advertised rate | |
| Pagemail 258 | 85¢ per diversion + standard call rate | |
| Calls to mobile satellite services | $2.20/30 sec + 75¢ Call Connection | |
| Calls to Thuraya satellite services | $4.90/30 sec + 75¢ Call Connection | |
| Emergency calls (000, 112) | Free in Oz | |
| 13 numbers (except calls to the Virgin Mobile Team number 1300 555 100) | Standard call rates | |
| Virgin Mobile Team - 1300 555 100 | 25¢ | |
| Kids Helpline (1800 551 800) | Free in Oz |
| Other Services | Rate | More |
|---|---|---|
| Call waiting and caller ID | Free in Oz | |
| Call forwarding and call return | Your call rates | |
| To change your Rave Rate number | $3.50 | |
| Swap to a new, randomly selected mobile number | $25 | |
| SIM replacement | $15 |
| Other Post-Paid | Rate | More |
|---|---|---|
| Late payment fee | $10 | |
| Payment dishonour fee | $30 | |
| Bill reprint fee | $5.50 | |
| Prepaid Call Usage Report | $5.50 per month requested | |
| Transferring your mobile ownership | $25 | |
| Gold Number | $39 | |
| Insurance for new phone connections | $8.95 per month | More Info |
| Other Pre-Paid | Rate |
|---|---|
| RED (733) | Pre-Paid top up line is free |
| BAL (225) | Call or text for Pre-Paid balance 20c |
| Prepaid Call Usage Report | $5.50 |
| Transferring your mobile ownership | Free |