From 01:30am (AEDT) Wednesday 12 March 2014 to 5:00am (AEDT) Wednesday 12 March 2014, we will be taking some services offline for planned maintenance.
Will the network be affected?
No, the network will continue to operate as normal.
What will be affected?
A number of systems will be affected for all customers. These are:
- My Account via the Virgin Mobile website
During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.
- Online Shop
During this period the Online Shop will not be available to browse or place orders.
- Virgin Vibe on your phone
You will be able to browse Vibe during this period, but new and subscription content will not be available to download.
- Recharging via credit card
You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.
Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.
Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.