Due to planned systems maintenance, some of our online services will be unavailable from 9pm (AEST) Monday 24th November to approximately 6am (AEST) Tuesday 25th November. Requests will be processed and will take effect once maintenance is complete.

Prepaid mobile customers won't be able to recharge via My Account. However, you can still recharge the following ways:

  • Buy a prepaid voucher from your local Coles, Coles Express, and Woolworths, and call 733 to apply it to your mobile service
  • Call 1300 555 100 and recharge over the phone (the customer will hear options of self-service credit card top-up or to speak with an agent 7am-11pm)

If you require further support, please call us on 1300 555 100, and we’ll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, some of our online services will be unavailable from 11pm (AEST) Saturday 22nd November to approximately 7am (AEST) Sunday 23rd November. Requests will be processed and will take effect once maintenance is complete.

Prepaid mobile customers won't be able to recharge via My Account. However, you can still recharge the following ways:

  • Buy a prepaid voucher from your local Coles, Coles Express, and Woolworths, and call 733 to apply it to your mobile service
  • Call 1300 555 100 and recharge over the phone (the customer will hear options of self-service credit card top-up or to speak with an agent 7am-11pm)

If you require further support, please call us on 1300 555 100, and we’ll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, some of our online services will be unavailable from 11pm (AEST) Saturday 8th November to approximately 7am (AEST) Sunday 9th November. Requests will be processed and will take effect once maintenance is complete.

Prepaid mobile customers won’t be able to recharge via My Account. However, you can still recharge the following ways:

  • Buy a prepaid voucher from your local Coles, Coles Express, and Woolworths, and call 733 to apply it to your mobile service
  • Call 1300 555 100 and recharge over the phone (the customer will hear options of self-service credit card top-up or to speak with an agent 7am-11pm)

If you require further support, please call us on 1300 555 100, and we’ll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, some of our online services will be unavailable from 11pm (AEST) Saturday 1st November to approximately 6am (AEST) Sunday 2nd November. Requests will be processed and will take effect once maintenance is complete. Prepaid mobile customers won’t be able to recharge via My Account. However, you can still recharge the following ways:

  • Buy a prepaid voucher from your local Coles, Coles Express, and Woolworths, and call 733 to apply it to your mobile service
  • Call 1300 555 100 and recharge over the phone (the customer will hear options of self-service credit card top-up or to speak with an agent 7am-11pm)
If you require further support, please call us on 1300 555 100, and we’ll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, some of our online services will be unavailable from 11pm (AEST) Saturday 4th October to approximately 6am (AEST) Sunday 5th October. Requests will be processed and will take effect once maintenance is complete. If you require further support, please call us on 1300 555 100, and we’ll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, Prepaid mobile customers won’t be able to recharge via My Account from 10pm, Tuesday 30th September to 7am Wednesday 1st October (AEST). However, you can still recharge the following ways:

  • Buy a Prepaid voucher from your local Coles, Coles Express, or Woolworths, and call 733 to apply it to your mobile service
  • Call 1300 555 100 and recharge over the phone

We sincerely apologise for any inconvenience.

Due to planned systems maintenance, some of our online recharge services will be unavailable.

If you urgently need to speak to someone, please call us on 1300 555 100 any day 7am-11pm AEST and we'll help you out. Alternatively, telephone self-service is available 24/7.

We sincerely apologise for any inconvenience.

Due to planned systems maintenance, our online services are currently unavailable. We thank you for your patience and apologise for any inconvenience caused.

If you urgently need to speak to someone, please call us on 1300 555 100 any day 7am-11pm AEST and we'll help you out. Alternatively, telephone self-service is available 24/7.

Due to planned systems maintenance, some of our online services will be unavailable from 11pm (AEST) Saturday 16th August to approximately 4.30am (AEST) Sunday 17th August. The affected services are:

  • Activations
  • Prepaid recharges that include a plan change.

You can still perform the action, but they will not take effect until the maintenance is complete.

We sincerely apologise for any inconvenience.

Due to planned systems maintenance, our online services are currently unavailable. We thank you for your patience and apologise for any inconvenience caused.

If you urgently need to speak to someone, please call us on 1300 555 100 any day 7am-11pm AEST and we'll help you out. Alternatively, telephone self-service is available 24/7.

From 11:00pm (AEDT) Wednesday 25 June 2014 to 7:00am (AEDT) Thursday 26 June 2014, we will be taking some services offline for planned maintenance.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  1. My Account via the Virgin Mobile website
    During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.

  2. Virgin Vibe on your phone
    You will be able to browse Vibe during this period, but new and subscription content will not be available to download.

  3. Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

  4. Will my Auto Credit Card Recharge be affected?
    Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

    Can I check my Prepaid balance?
    You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

From 11:00pm (AEDT) Saturday 21 June 2014 to 7:00am (AEDT) Sunday 22 June 2014, we will be taking some services offline for planned maintenance.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • 1. My Account via the Virgin Mobile website
    During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.

  • 2. Virgin Vibe on your phone
    You will be able to browse Vibe during this period, but new and subscription content will not be available to download.

  • 3. Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

What is Virgin VIBE?
VIBE is a tool customers can use to access music, games & entertainment

Why can’t I access the VIBE anymore?
With the launch of iTunes and Google Play and all the great content they offer demand for the VIBE is not what it used to be and therefore will be closed from 2 June 2014. This means you will no longer be able to access or download any content and any subscriptions to VIBE content will be cancelled.

Where can I buy or download games, songs & other content similar to VIBE?

App Store, iTunes, Google Play and Windows Store all offer a wide variety of content for you to use and download on your device.

What about my previous VIBE purchases?
Any purchases made and saved on your device before 2 June 2014 will still be accessible from your device.

Why am still getting charged for VIBE services?
If you do see any VIBE charges (listed under 'VIBE & Other Stuff') on your bill dated after 2 June 2014 please contact us.

GOOGLE PLAY IS A TRADEMARK OF GOOGLE INC.
APP STORE AND ITUNES ARE TRADEMARKS OF APPLE INC.
WINDOWS IS A REGISTERED TRADEMARK OF MICROSOFT CORPORATION IN THE UNITED STATES AND OTHER COUNTRIES.

From 11:00pm (AEDT) Saturday 12 April 2014 to 7:00am (AEDT) Sunday 13 April 2014, we will be taking some services offline for planned maintenance.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  1. My Account via the Virgin Mobile website
    During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.
  2. Virgin Vibe on your phone
    You will be able to browse Vibe during this period, but new and subscription content will not be available to download.
  3. Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

From 11:00pm (AEDT) Saturday 5 April 2014 to 7:00am (AEDT) Sunday 6 April 2014, we will be taking some services offline for planned maintenance.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  1. My Account via the Virgin Mobile website
    During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.
  2. Virgin Vibe on your phone
    You will be able to browse Vibe during this period, but new and subscription content will not be available to download.
  3. Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

From 01:30am (AEDT) Wednesday 12 March 2014 to 5:00am (AEDT) Wednesday 12 March 2014, we will be taking some services offline for planned maintenance.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  1. My Account via the Virgin Mobile website
    During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.
  2. Online Shop
    During this period the Online Shop will not be available to browse or place orders.
  3. Virgin Vibe on your phone
    You will be able to browse Vibe during this period, but new and subscription content will not be available to download.
  4. Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

From 11:00pm (AEDT) Monday 17 February 2014 to 7:00am (AEDT) Tuesday 18 February 2014, we will be taking some services offline for planned maintenance.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  1. My Account via the Virgin Mobile website
    During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.

From 11:00pm (AEDT) Saturday 15 February 2014 to 7:00am (AEDT) Sunday 16 February 2014, we will be taking some services offline for planned maintenance.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  1. My Account via the Virgin Mobile website
    During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.
  2. Virgin Vibe on your phone
    You will be able to browse Vibe during this period, but new and subscription content will not be available to download.
  3. Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.
  4. Will my Auto Credit Card Recharge be affected?
    Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.
  5. Can I check my Prepaid balance?
    You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

From 11:00pm (AEDT) Saturday 24 August 2013 to 7:00am (AEDT) Sunday 25 August 2013, we will be taking some services offline for planned maintenance.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  1. My Account via the Virgin Mobile website
    During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.
  2. Virgin Vibe on your phone
    You will be able to browse Vibe during this period, but new and subscription content will not be available to download.
  3. Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.
  4. Will my Auto Credit Card Recharge be affected?
    Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.
  5. Can I check my Prepaid balance?
    You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

Due to a planned system outage, you won't be able to pay your bill at a Virgin Mobile store from 5.30 pm Sat 10 Aug – 3pm Tue 13 August. Some other retail services will also be affected - here's a full list:

  • Bill Payments will be unavailable at all stores (please consider paying online, over the phone or via BPay instead)
  • EFTPOS/Credit Card Purchases will unavailable at some stores (please contact your local store to check)
  • Reprint of previous Proof of Purchases will be unavailable at all stores (please call us on 1300 555 100 instead)
  • In addition, all new service centre repair requests made in stores during this period may take slightly longer than usual to process

From 3pm on Tuesday 13 August, all services will be up and running again as per normal. Our apologies for any inconvenience caused, and thanks in advance for your patience.

From Saturday 11 May 2013 (11:15pm AEDT) to Sunday 12 May 2013 (7:00am AEDT) we will be taking some key services offline due to system maintenance.

  • Will the network be affected?
    No, the network will continue to operate as normal.
  • Can I still use my phone?
    Yes, your phone will still work.
  • What will be affected?
    A number of systems will be affected for all Members. These are:
    • My Account via the Virgin Mobile website
      During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.
    • Virgin Vibe on your phone
      You will be able to browse the Vibe during this period, but new and subscription content will not be available to download.
  • I am a Prepaid Mobile Member, what are the main things I need to know?
    Yes, your phone will still work.
  • Recharging via credit card You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number then hit the 'call' button on your mobile.
  • Will my Auto Credit card Recharge be affected?
    Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the upgrade period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number then hit the 'call' button on your mobile.
  • Can I check my prepaid balance?
    You will not be able to check your prepaid balance via your handset or by calling 1300 555 100.
  • I am a Postpaid Mobile Member, what are the main things I need to know?
    My Account will be unavailable.

We've changed our data policy effective from Friday 8th March, the VirginInternet APN settings will move from charging in 60kb blocks to 1kb increments for Prepaid mobile customers. This brings it in line with our Postpaid data rating.

This change means that customers using the VirginInternet APN are only charged for the actual data they use rather than in incremented blocks.

Please note that you will need a real money balance of $1.03 or greater in your account to access data.

From Saturday 9 March 2013 (11:15pm AEDT) to Sunday 10 March 2013 (7:00am AEDT) we will be taking some key services offline due to system maintenance.

  • Will the network be affected?
    No, the network will continue to operate as normal.
  • Can I still use my phone?
    Yes, your phone will still work.
  • What will be affected?
    A number of systems will be affected for all Members. These are:
    • My Account via the Virgin Mobile website
      During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.
    • Virgin Vibe on your phone
      You will be able to browse the Vibe during this period, but new and subscription content will not be available to download.
  • I am a Prepaid Mobile Member, what are the main things I need to know?
    Yes, your phone will still work.
  • Recharging via credit card You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number then hit the 'call' button on your mobile.
  • Will my Auto Credit card Recharge be affected?
    Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the upgrade period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number then hit the 'call' button on your mobile.
  • Can I check my prepaid balance?
    You will not be able to check your prepaid balance via your handset or by calling 1300 555 100.
  • I am a Postpaid Mobile Member, what are the main things I need to know?
    My Account will be unavailable.

From Saturday 9 March 2013 (11:15pm AEDT) to Sunday 10 March 2013 (7:00am AEDT) we will be taking some key services offline due to system maintenance.

  • Will the network be affected?
    No, the network will continue to operate as normal.
  • Can I still use my phone?
    Yes, your phone will still work.
  • What will be affected?
    A number of systems will be affected for all Members. These are:
    • My Account via the Virgin Mobile website
      During this period you will not be able to log into the My Account section of the Virgin Mobile website and all the normal features of My Account will not be available.
    • Virgin Vibe on your phone
      You will be able to browse the Vibe during this period, but new and subscription content will not be available to download.
  • I am a Prepaid Mobile Member, what are the main things I need to know?
    Yes, your phone will still work.
  • Recharging via credit card You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at 1,000s of outlets across Australia. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number then hit the 'call' button on your mobile.
  • Will my Auto Credit card Recharge be affected?
    Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the upgrade period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number then hit the 'call' button on your mobile.
  • Can I check my prepaid balance?
    You will not be able to check your prepaid balance via your handset or by calling 1300 555 100.
  • I am a Postpaid Mobile Member, what are the main things I need to know?
    My Account will be unavailable.