Activations, Prepaid - Recharge via credit card will be unavailable and Call history will not be udpated during outage due to planned maintenance from 10:00pm (AEST) Sunday 10th April to approximately 6:30am (AEST) Monday 11th April.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

Activations
Service activations will not be available during the outage.

Prepaid: Recharging via credit card
You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.

Prepaid: Check my balance
You will be able to check your Prepaid balance by calling 225

Prepaid: Recharging via voucher
You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday – Friday 8am - 9pm AEST, Saturday – Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account, Pay a Bill and service activations will be unavailable due to planned maintenance from 2:00am to 4:00am (AEST) Sunday 3rd April.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

My Account
My Account will not be available, including activations of new services, recharge and bill payment features.

Pay a Bill
You will not be able to make payments via the Pay A Bill page.

Prepaid: Recharging via credit card
You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.

Prepaid: Check my balance
You will be able to check your Prepaid balance by calling 225

Prepaid: Recharging via voucher
You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Due to planned systems maintenance, you'll not see Prepaid usage history and Prepaid recharge history in MyAccount. For the Prepaid services, low balance auto recharge will also be delayed.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected? No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for Prepaid services. These are:

  • My Account
    You'll not see Prepaid usage history and Prepaid recharge history in MyAccount.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
Yes, you can check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance our online recharge, activations and My Account services will be unavailable from 9pm (AEST) Saturday 5th March to approximately 6am (AEST) Sunday 6th March.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.
  • Prepaid: Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 Monday – Friday 8am - 9pm AEST, Saturday – Sunday 9am - 7pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to technical difficulties some customers are unable to access My Account. This should be resolved very soon. We sincerely apologise for any inconvenience.

Is the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What is affected?

  • My Account
    Some customers are unable to access My Account including recharge and bill payment features.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Due to planned systems maintenance our online recharge, activations and My Account services will be unavailable from 9:00pm (AEST) Tuesday 16th February to approximately 1:00am (AEST) Wednesday 17th February.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

My Account
My Account will not be available, including activations of new services, recharge and bill payment features.

Pay a Bill
You will not be able to make payments via the Pay A Bill page.

Prepaid: Recharging via credit card
You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned maintenance My Account will be unavailable from 11:00pm (AEST) Saturday 30th January to approximately 7:00am (AEST) Sunday 31st January. We sincerely apologise for any inconvenience. Call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account
My Account will not be available, including activations of new services, recharge and bill payment features.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

Pay a Bill
You will be able to make payments via the Pay A Bill page.

Prepaid: Check my balance
You will be able to check your Prepaid balance by calling 225

Prepaid: Recharging via voucher
You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Due to planned systems maintenance, our activations and Prepaid rate plan change services will be unavailable from 11:00pm (AEST) Wednesday 27th January to approximately 5:00am (AEST) Thursday 28th January.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?

  • My Account
    During this period the normal recharge, activation, rate plan change and billing features of My Account may not be available.

Will my Auto Credit Card Recharge be affected?
Yes, if changing rate plans during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you require further support, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Due to planned maintenance My Account will be unavailable from 9:00pm (AEST) Saturday 23rd January to approximately 6:00am (AEST) Sunday 24th January. We sincerely apologise for any inconvenience. Call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.
  • Prepaid: Recharging via credit card
    You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.
  • Prepaid: Check my balance
    You will be able to check your Prepaid balance by calling 225
  • Prepaid: Recharging via voucher
    You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Due to planned maintenance our website including My Account will be unavailable from 11:15pm (AEST) Wednesday 20th January to approximately 7:00am (AEST) Thursday 21st January. We sincerely apologise for any inconvenience. Call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

  • Website
    www.virginmobile.com.au will not be available during planned maintenance from 11:15pm (AEST) Wednesday 20th January to approximately 7:00am (AEST) Thursday 21st January.
  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.
  • Prepaid: Recharging via credit card
    You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.
  • Prepaid: Check my balance
    You will be able to check your Prepaid balance by calling 225
  • Prepaid: Recharging via voucher
    You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account, Pay a Bill and service activations will be unavailable due to planned maintenance from 23:00pm (AEST) Wednesday 23rd December to approximately 2:00am (AEST) Thursday 24th December.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.