Due to planned maintenance My Account will be unavailable from 11:00pm (AEST) Saturday 30th January to approximately 7:00am (AEST) Sunday 31st January. We sincerely apologise for any inconvenience. Call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account
My Account will not be available, including activations of new services, recharge and bill payment features.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

Pay a Bill
You will be able to make payments via the Pay A Bill page.

Prepaid: Check my balance
You will be able to check your Prepaid balance by calling 225

Prepaid: Recharging via voucher
You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Due to planned systems maintenance, our activations and Prepaid rate plan change services will be unavailable from 11:00pm (AEST) Wednesday 27th January to approximately 5:00am (AEST) Thursday 28th January.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?

  • My Account
    During this period the normal recharge, activation, rate plan change and billing features of My Account may not be available.

Will my Auto Credit Card Recharge be affected?
Yes, if changing rate plans during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you require further support, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Due to planned maintenance My Account will be unavailable from 9:00pm (AEST) Saturday 23rd January to approximately 6:00am (AEST) Sunday 24th January. We sincerely apologise for any inconvenience. Call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.
  • Prepaid: Recharging via credit card
    You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.
  • Prepaid: Check my balance
    You will be able to check your Prepaid balance by calling 225
  • Prepaid: Recharging via voucher
    You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Due to planned maintenance our website including My Account will be unavailable from 11:15pm (AEST) Wednesday 20th January to approximately 7:00am (AEST) Thursday 21st January. We sincerely apologise for any inconvenience. Call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

  • Website
    www.virginmobile.com.au will not be available during planned maintenance from 11:15pm (AEST) Wednesday 20th January to approximately 7:00am (AEST) Thursday 21st January.
  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.
  • Prepaid: Recharging via credit card
    You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.
  • Prepaid: Check my balance
    You will be able to check your Prepaid balance by calling 225
  • Prepaid: Recharging via voucher
    You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account, Pay a Bill and service activations will be unavailable due to planned maintenance from 23:00pm (AEST) Wednesday 23rd December to approximately 2:00am (AEST) Thursday 24th December.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.
  • Prepaid: Recharging via credit card
    You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.
  • Prepaid: Check my balance
    You will be able to check your Prepaid balance by calling 225
  • Prepaid: Recharging via voucher
    You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account, Pay a Bill and service activations will be unavailable due to planned maintenance from 9:00pm (AEST) Saturday 28th November to approximately 5:00am (AEST) Sunday 29th November.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.
  • Prepaid: Recharging via credit card
    You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.
  • Prepaid: Check my balance
    You will be able to check your Prepaid balance by calling 225
  • Prepaid: Recharging via voucher
    You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday - Friday 8am - 9pm AEST, Saturday - Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account, Pay a Bill and service activations will be unavailable due to planned maintenance from 9:00pm (AEST) Saturday 21st November to approximately 1:00am (AEST) Sunday 22nd November.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected. Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

My Account
My Account will not be available, including activations of new services, recharge and bill payment features.

Pay a Bill
You will not be able to make payments via the Pay A Bill page.

Prepaid: Recharging via credit card
You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.

Prepaid: Check my balance
You will be able to check your Prepaid balance by calling 225

Prepaid: Recharging via voucher
You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday – Friday 8am - 9pm AEST, Saturday – Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account, Pay a Bill and service activations will be unavailable due to planned maintenance from 9:00pm (AEST) Saturday 14th November to approximately 6:00am (AEST) Sunday 15th November.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including

  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.
  • Prepaid: Recharging via credit card
    You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.
  • Prepaid: Check my balance
    You will be able to check your Prepaid balance by calling 225.
  • Prepaid: Recharging via voucher
    You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday – Friday 8am - 9pm AEST, Saturday – Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account - Call History, My Account - Prepaid mobile call and recharge history, Prepaid low balance auto recharge will be unavailable due to planned maintenance from 11:00pm (AEST) Friday 13th November to approximately 6:00am (AEST) Saturday 14th November.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including

  • My Account
    You will not be able to check Call History and Recharge history.
  • Prepaid: Prepaid low balance auto recharge
    Prepaid low balance auto recharge service will not be available.
  • Prepaid: Recharging via credit card
    You will be able to recharge your service with a credit card.
  • Prepaid: Recharging via voucher
    You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 Monday – Friday 8am - 9pm AEST, Saturday – Sunday 9am - 7pm AEST and we'll be happy to help you out.

My Account, Pay a Bill and service activations will be unavailable due to planned maintenance from 11:15pm (AEST) Tuesday 27th October to approximately 5:00am (AEST) Wednesday 28nd October.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

My Account
My Account will not be available, including activations of new services, recharge and bill payment features.

Pay a Bill
You will not be able to make payments via the Pay A Bill page.

Prepaid: Check my balance
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

Prepaid: Recharging via credit card
You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.

Prepaid: Recharging via voucher
You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 any day from 7am to 11pm and we'll be happy to help out.

My Account will be unavailable due to planned maintenance from 6:00am to approximately 2:00pm (AEST) Sunday 25 October.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

Are there any other ways to self-service?
Absolutely! In the Virgin Mobile My Account app (available through Google Play and iTunes) you can:

  • Check your usage and balance
  • Pay your bills
  • Add Data-Value Adds

Get a recharge voucher at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Just want to pay a bill? Head over to Pay A Bill, no need to log in!

The answer you're looking for could be in our Community.

Or give us a call on 1300 555 100 any day from 7am to 11pm and we'll be happy to help out.

We sincerely apologise for any inconvenience.

My Account, Pay a Bill and service activations will be unavailable due to planned maintenance from 11:15pm (AEST) Wednesday 21st October to approximately 7:00am (AEST) Thursday 22nd October.

Requests will be processed once maintenance is complete.

Will the network be affected?
No, your calls, texts and mobile data usage will not be affected.

What will be affected?
A number of systems, including:

  • My Account
    My Account will not be available, including activations of new services, recharge and bill payment features.
  • Pay a Bill
    You will not be able to make payments via the Pay A Bill page.
  • Prepaid: Check my balance
    You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.
  • Prepaid: Recharging via credit card
    You will not be able to recharge your service with a credit card. Auto recharge via credit card will also not operate during the outage period.
  • Prepaid: Recharging via voucher
    You will be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

We sincerely apologise for any inconvenience. If you have any other questions, please call us on 1300 555 100 any day from 7am to 11pm and we'll be happy to help out.

Due to planned systems maintenance, our My Account services will be unavailable from 11:15pm (AEST) Saturday 17th October to approximately 7:00am (AEST) Sunday 18th October.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period all the services of My Account will not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account may not be available.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We appreciate your patience and sincerely apologise for the inconvenience this may have caused.

Due to planned systems maintenance, our My Account services will be unavailable from 11:15pm (AEST) Saturday 10th October to approximately 7:00am (AEST) Sunday 11th October.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

My Account
During this period the normal services of My Account will not be available, including activations of new services.

Recharge via My Account
During this period the normal recharge and billing features of My Account may not be available.

Recharging via credit card
You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We appreciate your patience and sincerely apologise for the inconvenience this may have caused.

Due to planned systems maintenance, our My Account services will be unavailable on 04 October Sunday 01:45am (AEST) to approximately 4:15am (AEST).

Will the network be affected? No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

My Account
During this period the normal services of My Account will not be available, including activations of new services.

Recharge via My Account
During this period the normal recharge and billing features of My Account may not be available.

Recharging via credit card
You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We appreciate your patience and sincerely apologise for the inconvenience this may have caused.

Due to planned systems maintenance, our My Account services will be unavailable from 11:15pm (AEST) Saturday 29th August to approximately 7:00am (AEST) Sunday 30th August.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal services of My Account will not be available, including activations of new services.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account may not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We appreciate your patience and sincerely apologise for the inconvenience this may have caused.

Due to planned systems maintenance, our My Account services will be unavailable from 1:00am (AEST) Friday 21st August to approximately 6:00am (AEST) Friday 21st August.
Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal services of My Account will not be available, including activations of new services

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our My Account services will be unavailable from 11:15pm (AEST) Saturday 25th July to approximately 7:00am (AEST) Sunday 26th July.
Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal services of My Account will not be available, including activations of new services.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account may not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our My Account services will be unavailable from 11:15pm (AEST) Tuesday 14th July to approximately 1:15am (AEST) Wednesday 15th July.
Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal services of My Account will not be available. However, some services in My Account will be available via the My Account app.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account may not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100. You may be able to use the My Account app to check your Prepaid balance.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our My Account services will be unavailable from 11:15pm (AEST) Sunday 12th July to approximately 1:15am (AEST) Monday 13th July.
Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal services of My Account will not be available. However, some services in My Account will be available via the My Account app.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account may not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100. You can use the My Account app to check your Prepaid balance.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our activations and Prepaid rate plan change services will be unavailable from 1:00am (AEST) Friday 10th July to approximately 2:00am (AEST) Friday 10th July.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?

My Account
During this period the normal recharge, activation, rate plan change and billing features of My Account may not be available.

Will my Auto Credit Card Recharge be affected?
Yes, if changing rate plans during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 11:00pm (AEST) Wednesday 17th June to approximately 6:45am (AEST) Thursday 18th June.

Requests will be processed and will take effect once maintenance is complete. Please note that SMS notifications may be delayed, including usage alerts.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • virginmobile.com.au
    During this period the normal features of virginmobile.com.au may not be available.
  • My Account
    During this period the normal services of My Account may not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account may not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 11:15pm (AEST) Saturday 6th June to approximately 7:00am (AEST) Sunday 7th June.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal services of My Account may not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account may not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, My Account services will be unavailable from 11:15pm (AEST) Wednesday 27th May to approximately 7:00am (AEST) Thursday 28th May.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A following services will be affected:

My Account
During this period the normal services of My Account may not be available.

Recharge via My Account
During this period the normal recharge and billing features of My Account may not be available.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 9:00pm (AEST) Thursday 21st May to approximately 7:45am (AEST) Friday 22nd May.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • virginmobile.com.au
    During this period the normal features of virginmobile.com.au may not be available.
  • My Account
    During this period the normal services of My Account may not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account may not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 11pm (AEST) Thursday 7th May to approximately 7am (AEST) Friday 8th May.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal features of My Account will not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account will not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 11pm (AEST) Saturday 2nd May to approximately 7am (AEST) Sunday 3rd May.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal features of My Account will not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account will not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 11:30pm (AEST) Thursday 30th April to approximately 4am (AEST) Friday 1st May.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • virginmobile.com.au
    During this period the normal features of virginmobile.com.au will not be available.
  • My Account
    During this period the normal services of My Account will not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account will not be available.

Recharging via credit card
You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 11pm (AEST) Tuesday 28th April to approximately 7am (AEST) Wednesday 29th April.
Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • virginmobile.com.au
    During this period the normal features of virginmobile.com.au will not be available.
  • My Account
    During this period the normal services of My Account will not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account will not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 11pm (AEST) Friday 24th April to approximately 7am (AEST) Saturday 25th April.
Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal activation features of My Account will not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account will not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 2am (AEST) Sunday 5th April to approximately 7am (AEST) Sunday 5th April.
Requests will be processed and will take effect once maintenance is complete.

Will the network be affected? No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal activation features of My Account will not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account will not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 11pm (AEST) Saturday 14th March to approximately 7am (AEST) Sunday 15th March.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

  • My Account
    During this period the normal activation features of My Account will not be available.
  • Recharge via My Account
    During this period the normal recharge and billing features of My Account will not be available.
  • Recharging via credit card
    You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.

Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.

If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.

Due to planned systems maintenance, our online recharge and My Account payment services will be unavailable from 12am (AEST) Tuesday 24th February to approximately 6am (AEST) Tuesday 24th February.

Requests will be processed and will take effect once maintenance is complete.

Will the network be affected?
No, the network will continue to operate as normal.

What will be affected?
A number of systems will be affected for all customers. These are:

My Account
During this period the normal bill payment features of My Account will not be available.

My Account app
During this period the normal bill payment features of the My Account app will not be available.

Recharge via My Account
During this period the normal recharge and billing features of My Account will not be available.

Recharging via credit card
You will not be able to recharge your service with a credit card. You will however be able to