Due to planned systems maintenance, our online recharge and My Account services will be unavailable from 11pm (AEST) Friday 2nd January to approximately 7am (AEST) Saturday 3rd January.
Requests will be processed and will take effect once maintenance is complete.
Will the network be affected? No, the network will continue to operate as normal.
What will be affected?
A number of systems will be affected for all customers. These are:
During this period the normal features of My Account will not be available.
My Account app
During this period login and balance retrievals of the My Account app will not be available.
Recharge via My Account
During this period the normal recharge and billing features of My Account will not be available.
Recharging via credit card
You will not be able to recharge your service with a credit card. You will however be able to recharge using a voucher which are available at your local Coles, Coles Express, and Woolworths. Call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.
Will my Auto Credit Card Recharge be affected?
Yes, during this period you will not receive a low balance message and your auto recharge will not occur. If you need to recharge during the outage period you can do so by purchasing a top up voucher from a major outlet. You then call 733 and follow the prompts or simply enter 733 followed by your voucher/recharge card number, and then hit the 'call' button on your mobile.
Can I check my Prepaid balance?
You will not be able to check your Prepaid balance via your handset or by calling 1300 555 100.
If you require further support, please call us on 1300 555 100 between 7am - 11pm AEST, and we'll be happy to help out. We sincerely apologise for the inconvenience.