Call Waiting

So, you can hear a recurring 'beep' while you're on a call? It just means that someone else is ringing you!

Press YES/SEND or HOLD to put your first call on hold and take the new one. Use the same key to go back and forth between callers.
Press the END key (usually red) to hang up on one or both calls

How much is it? Click Here


Caller ID

When your mobile rings, you can take a sneak-peek on the screen to see who's calling.
Your phone number will be seen on the mobiles you are calling. To block your mobile number from others spying on an individual call… all you have to do is phone 1831 before dialling their phone number.

If you would like to block your number from being sent permanently, give us a call on 1300 555 100 or email us at team@virginmobile.com.au.

How much is it? Click Here


Call Forwarding

When you first connect to Virgin Mobile, your phone will be diverted to voicemail if your phone is busy, not answered, turned off or out of range. But you can change these diversions by simply going to the "diversions" section in your phone's Menu.
When prompted to enter the number you want to divert to… simply key in…

212 for Voicemail
258 for Page-mail
or any other number, including the area code
You can choose to divert ALL of your calls immediately by going into your phone's "diversions" Menu and selecting "All Calls".

These work on most handsets - try yours and see! If not, check your manual or the manufacturer.

How much is it? Click Here


Call Return

After listening to your Voicemails, you can easily return a call to the person who left you the message.

Simply press 6 after listening to a Voicemail in order to return the call.

You'll then have two options:

To return the call to the number recognised on the Voicemail, press # to dial.

Or

To call another number, enter the number you want to call including the area code and then press # to dial.
Don't forget… at the end of your call press ** to return to your Voicemail box and keep listening to your messages.

If the Voicemail doesn't recognise a phone number, you'll be told to enter one. And you won't be able to return a call to international numbers, payphones, operator calls, phone cards etc, or if the number starts with 12, 13, 18 or 19.

How much is it? Click Here