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Forms and Information Downloads
Direct Debit
Direct Debit is a pretty cool way to pay your bills because your payments come directly from your bank account or credit card. It's easy to set up, hassle free and means you'll never get a $5 late payment fee!
All you need to do is print out the form, complete it and post it to:
Virgin Mobile Admin Team
Reply Paid 71531
Royal Exchange NSW 1225
We'll do the rest.
If you have any other questions or feedback, please feel free to give us a call on 1300 555 100 between 7am to 11pm EST, 7 days a week.
Transfer Request
Transferring your account to someone else needs the permission of both you and them, so please both take the time to read the information on the forms and make sure you understand.
Once you've both read, completed and signed the forms, you can post it back to us (Postage Paid so no stamp required) at this address.
Virgin Mobile Admin Team
Reply Paid 71531
Royal Exchange NSW 1225
We'll be in touch with the new customer to confirm when it's all done!
If you have any other questions or feedback, please feel free to give us a call on 1300 555 100 between 7am to 11pm EST, 7 days a week.
Network Unlocking
Click here for the step-by-step guide to assist you in network unlocking your Virgin Mobile handset.
You might also try calling your particular manufacturer if you'd like to ask them any other handset-specific questions.
Contact numbers are:
BenQ - 1300 130 336
LG - 1800 638 080
Motorola - 1300 138 823
Nokia - 1300 366 733
Panasonic - 132 600
Philips - 1800 009 300
Siemens - 1300 665 366
Sony Ericsson - 1300 650 050
Alternatively, just pick up the phone and call the Virgin Mobile Team on 1300 555 100. We'll be happy to help!
Pre-Paid Mini Bible
The Mini Bible has everything you need to know to get the most out of your Pre-Paid service. Rates, useful numbers, how to recharge. that kind of thing. Keep it handy. It'll come in useful.
If you have any other questions about your Pre-Paid service, please feel free to give us a call on 1300 555 100 between 7am to 11pm EST, 7 days a week.
Post-Paid Mini Bible
The Mini Bible has everything you need to know to get the most out of your Post-Paid service. Rates, useful numbers, stuff available on the website. that kind of thing. Keep it handy. It'll come in useful.
If you have any other questions about your Post-Paid service, please feel free to give us a call on 1300 555 100 between 7am to 11pm EST, 7 days a week.
