Call Waiting

So, you can hear a recurring 'beep' while you're on a call? It just means that someone else is ringing you!

Press YES/SEND or HOLD to put your first call on hold and take the new one. Use the same key to go back and forth between callers.
Press the END key (usually red) to hang up on one or both calls

How much is it? Click Here

Caller ID

When your mobile rings, you can take a sneak-peek on the screen to see who's calling.
Your phone number will be seen on the mobiles you are calling. To block your mobile number from others spying on an individual call… all you have to do is phone 1831 before dialling their phone number.

If you would like to block your number from being sent permanently, give us a call on 1300 555 100 or email us at team@virginmobile.com.au.

How much is it? Click Here

Call Forwarding

When you first connect to Virgin Mobile, your phone will be diverted to voicemail if your phone is busy, not answered, turned off or out of range. But you can change these diversions by simply going to the "diversions" section in your phone's Menu.
When prompted to enter the number you want to divert to… simply key in…

212 for Voicemail
258 for Page-mail
or any other number, including the area code
You can choose to divert ALL of your calls immediately by going into your phone's "diversions" Menu and selecting "All Calls".

How much is it? Click Here

Call Return

After listening to your Voicemails, you can easily return a call to the person who left you the message.

Simply press 6 after listening to a Voicemail in order to return the call.

You'll then have two options:

To return the call to the number recognised on the Voicemail, press # to dial.

Or

To call another number, enter the number you want to call including the area code and then press # to dial.
Don't forget… at the end of your call press ** to return to your Voicemail box and keep listening to your messages.

If the Voicemail doesn't recognise a phone number, you'll be told to enter one. And you won't be able to return a call to international numbers, payphones, operator calls, phone cards etc, or if the number starts with 12, 13, 18 or 19.

How much is it? Click Here

Forms and Information Downloads

Direct Debit

Direct Debit is a pretty cool way to pay your bills because your payments come directly from your bank account or credit card. It's easy to set up, hassle free and means you'll never get a $5 late payment fee!

All you need to do is print out the form, complete it and post it to:

Virgin Mobile Admin Team
Reply Paid 71531
Royal Exchange NSW 1225

We'll do the rest.

If you have any other questions or feedback, please feel free to give us a call on 1300 555 100 between 7am to 11pm EST, 7 days a week.

Transfer Request

Transferring your account to someone else needs the permission of both you and them, so please both take the time to read the information on the forms and make sure you understand.

Once you've both read, completed and signed the forms, you can post it back to us (Postage Paid so no stamp required) at this address.

Virgin Mobile Admin Team
Reply Paid 71531
Royal Exchange NSW 1225

We'll be in touch with the new customer to confirm when it's all done!

If you have any other questions or feedback, please feel free to give us a call on 1300 555 100 between 7am to 11pm EST, 7 days a week.

Network Unlocking

Click here for the step-by-step guide to assist you in network unlocking your Virgin Mobile handset.

You might also try calling your particular manufacturer if you'd like to ask them any other handset-specific questions.

Contact numbers are:
BenQ - 1300 130 336
LG - 1800 638 080
Motorola - 1300 138 823
Nokia - 1300 366 733
Panasonic - 132 600
Philips - 1800 009 300
Siemens - 1300 665 366
Sony Ericsson - 1300 650 050

Alternatively, just pick up the phone and call the Virgin Mobile Team on 1300 555 100. We'll be happy to help!

Pre-Paid Mini Bible

The Mini Bible has everything you need to know to get the most out of your Pre-Paid service. Rates, useful numbers, how to recharge. that kind of thing. Keep it handy. It'll come in useful.

If you have any other questions about your Pre-Paid service, please feel free to give us a call on 1300 555 100 between 7am to 11pm EST, 7 days a week.

Post-Paid Mini Bible

The Mini Bible has everything you need to know to get the most out of your Post-Paid service. Rates, useful numbers, stuff available on the website. that kind of thing. Keep it handy. It'll come in useful.

If you have any other questions about your Post-Paid service, please feel free to give us a call on 1300 555 100 between 7am to 11pm EST, 7 days a week.