Terms & conditions

To view the Standard Agreement documents for your service, please choose from the links below.

General Terms

General Terms - for customers connecting before 18 September 2009
General Terms - for customers connecting after 18 September 2009
Virgin Mobile and Virgin Broadband - Dictionary

Service Descriptions & Summaries

Post-Paid Mobile Services Description - for customers connecting before 18 September 2009
Post-Paid Mobile Services Description - for customers connecting after 18 September 2009
Pre-Paid Mobile Services Description - for customers connecting before 18 September 2009
Pre-Paid Mobile Services Description - for customers connecting after 18 September 2009
Virgin Mobile Standard Form of Agreement services summary - for customers connecting before 18 September 2009
Virgin Mobile Standard Form of Agreement services summary - for customers connecting after 18 September 2009
Virgin Broadband - Prepaid Mobile Broadband Service Description
Virgin Broadband - Post-Paid Mobile Broadband Service Description

Virgin Broadband - Service Description: Home Phone Services

Virgin Broadband - Home Phone Services Summary

Virgin Broadband - Service Description: Broadband Services

Virgin Broadband - Broadband Services Summary
Virgin Mobile & Virgin Broadband - Combined Summary

Pricing Tables

Virgin Mobile - Post-Paid Section 1: General Information & Charges
Virgin Mobile - Post-Paid Section 2: Current Offers
Virgin Mobile - Post-Paid Section 3: Special Offers
Virgin Mobile - Pre-Paid Pricing
Virgin Broadband - Prepaid Mobile Broadband Pricing - Current Offers
Virgin Broadband - Prepaid Mobile Broadband Pricing - Special Offers
Virgin Broadband - Post-Paid Mobile Broadband Pricing - Current Offers
Virgin Broadband - Post-Paid Mobile Broadband Pricing - Special Offers
Virgin Broadband Section 1: General Information & Charges
Virgin Broadband Section 2: Current Offers
Virgin Broadband Section 3: Special Offers

Appendices

Appendix A - VIRGIN MOBILE - VALUE ADDED SERVICE FEATURES
Appendix B - VIRGIN MOBILE - FAIR USE POLICY - for customers connecting before 18 September 2009
Appendix B - VIRGIN MOBILE - FAIR USE POLICY - for customers connecting after 18 September 2009
Appendix C - VIRGIN MOBILE - EQUIPMENT PAYMENT PLAN

Appendix D - VIRGIN BROADBAND - ACCEPTABLE USE POLICY

Appendix D - VIRGIN BROADBAND - ACCEPTABLE USE POLICY

Appendix F - VIRGIN BROADBAND - ENHANCED CALLING FEATURES
Appendix G - VIRGIN BROADBAND - CALL TYPES Appendix H - VIRGIN MOBILE - GPS MAPPING APPENDIX I – VIRGIN MOBILE & VIRGIN BROADBAND INTERNATIONAL COUNTRY GROUPS

Note that the FREE TEXT Virgin to Virgin offer on Prepaid applies to Long Expiry V2V, Message Monster, Motor Mouth vouchers applied to your account on or after 2nd April 2007. Existing credit applied to your account prior to this date is not eligible for the FREE TEXT Virgin to Virgin offer. The FREE TEXT Virgin to Virgin offer on Postpaid applies only to specified offers, and does not apply to services taken out prior to 2nd April 2007 or to the Virgin 39 plan.