Virgin Mobile’s Broadband at Home service is an innovative home phone package plus broadband Internet.

When you sign up, we send you a special modem that connects wirelessly to our network to give you a home phone service plus broadband internet, all without a regular phone line.

The home phone service you get uses wireless technology, so instead of plugging into a regular phone line, it connects straight into the modem, which sends your home phone calls through the air via the Optus 3G mobile network.

The wireless modem means you can hook all the computers in your house to high-speed internet. Just plug in, power up and you’re ready to go!

  • THINGS YOU NEED TO KNOW

    • Virgin Broadband At Home is a new & innovative service which provides a home phone & broadband service over the mobile network. As such we need to fill you in on a few things:

  • The Virgin Broadband Home Phone service

    • The Virgin Broadband Home Phone service is an alternative to the traditional fixed line phone services you may be familiar with. However, it is not a complete replacement for these services.

      In particular, this service will not work in the event of a power failure and does not have a battery back up, so it may not be suitable for you if:

      1. you require disability services
      2. you have a home alarm system
      3. you require business services on your phone line

      The Virgin Broadband Home Phone service does not allow you to choose another long distance service provider to make national, international and calls to mobiles from your home phone. But you can still use prepaid calling cards. As our Home Phone service is provided over a mobile network, ACMA’s Customer Service Guarantee (CSG) does not apply because it applies to fixed line services only.

  • Home Phone Fair Use Policy

    • We have a Fair Use policy to ensure we are able to provide quality service to all our customers and no customers are disadvantaged by the behaviour of others. For our Home Phone service, the Fair Use policy means that you can only make calls for your own personal use that is not for commercial or business use. We will notify you if we believe your use of the service is unreasonable.

      If you don’t modify your usage after we’ve notified you, we may cancel your service and cancellation fees may apply.


  • Got Any Questions?

    • Check out our Frequently Asked Questions on our website www.virginbroadband.com.au or, if you can’t find the answer there call our Customer Service team on 1300 555 100.

      Virgin Mobile (Australia) Pty Limited t/a Virgin Broadband (ABN 67 092 726 442)

Available Plan: 
The Fine Print:(1) $80 Home Plan:1 Available to credit approved customers in Optus’ 3G/HSPA coverage areas, some homes excluded. See virginbroadband.com.au/coverage. Minimum total cost over 24 months is $1,920. To leave pay $15 x months left on your contract, the current month’s pro-rated min spend & unbilled charges. 2 Standard residential non-commercial calls only. Excludes some call types. With notice we may cancel your service if we believe you’re in breach of the Fair Use Policy. 3 If you exceed 4GB data usage (uploads and downloads), speed is limited to 128kbps. Exceed 4.25GB data usage and your service will be unavailable until the first day of your next usage period, unless you purchase a data top up. Service cancellation may apply if you download continuously or if your use adversely impacts other users. Peer 2 Peer speed limited to 32kbps. 4 Modem requires mains power & remains our property. Fees apply if not returned when service cancelled. 5 To cancel call 1300 555 100 within 30 days, pay for your usage & return our modem. Guarantee doesn’t apply if you have asked to transfer your number to us.
1st bill is pro-rated (min monthly spend and included data) from the date you connect to start of your next month's bill. Important Note: This service may only be used at your nominated premises and is not recommended if you require disability or business services or a home alarm system on your phone line. Service will not work in the event of a power failure. ACMA’s Customer Service Guarantee does not apply. - Payment by E-Bill & Direct Debit only. See virginbroadband.com.au for full details. Virgin Mobile (Australia) Pty Limited t/a Virgin Broadband ABN 67 092 726 442

Broadband Internet

  • 4GB data every month
  • No excess usage charges
  • Home modem included4 with built-in Wi-Fi
  • Connects wirelessly to our 3G network
  • Fair Use2 and Acceptable Use3 Policy applies
  • 30-day satisfaction guarantee5

Home Phone

  • Unlimited calls to standard numbers in Australia2
  • Wireless service – no land line needed
  • Line Rental included – New landline number (or keep your existing one)

Home Phone Product Features

If your home phone has dial tone keys including the '*' and '#' buttons you should be able to access all the cool features we've packed into the broadband At Home service!

Product Features

If your home phone has dial tone keys including the '*' and '#' buttons you should be able to access all the cool features we've packed into the Broadband At Home service!

Voicemail 

Never miss a call again! Free Voicemail is standard as part of the Broadband At Home package. To hear your messages, simply dial 212 on your home phone. The first time you do this, you'll need to record your message and set up your options.

Voicemail call return lets you call someone straight back after you've heard their message – too easy. It doesn't work with all numbers though.

Call Waiting 

Juggle your busy life with call waiting. You'll hear beeps when you're already on a call, and you can then put your first caller on hold and switch over to talk to your new conversation and back again. Handy!

Call Divert 

Normally your incoming calls will go to voicemail if you don't answer the phone. But if you want to divert incoming calls somewhere else (maybe straight to your mobile or work number), just Contact Us and we'll arrange it for you.

Number Display 

When you call other people, do you want them to see your phone number? It's up to you.

If your phone number is listed in the White Pages, your number will be displayed by default, but you can still withhold your number on a call-by-call basis by inserting 1832 before the dialled number. (eg: If you're calling 02 9999 9999 ... dial 18320299999999 and your number is hidden on that call). If your phone number is not listed in the white pages, by default your number won't be displayed.

We can change your default setting (to always display, or always not display). Just Contact Us and we'll sort it out.

Caller ID 

If your home phone has a screen you'll be able to see the phone number of incoming calls, as long as the caller hasn't blocked the number from being displayed.

If you’ve had the same home phone number for years, the last thing you want to do is to have to change it when you change phone companies.

The good news is that when you sign up for Virgin Mobile Broadband’s Home Phone + Internet, you can keep your old phone number!

How does it work?

  • When you sign up for a broadband account, we'll give you a new phone number. When you're ready, you can transfer your existing number across to your broadband account to replace that number.
  • It's a good idea to keep your existing home phone number for a while - say, through the 30-Day Satisfaction Guarantee - to make sure you're absolutely happy with our service before you commit to moving your number across. .
  • Don't cancel your existing number, because if you do, you won't be able to transfer it across to Broadband at Home!

Making the transfer

It's easy - just log into My Account and select “Transfer Your Number”. You'll need to provide:

  • Your Broadband at Home phone number (this field should be pre-populated on the form)
  • Your local number to transfer - two-digit area code + eight-digit phone number.
  • Who your current provider is (Telstra, Optus, etc.)
  • Your account number for your current provider (you'll be able to find this on your latest bill))
  • Preferred transfer date (in DD/MM/YYYY format) - this needs to be between eight and 90 days from the current date (otherwise you'll get an error message!)

Any other questions about transferring your landline number to us? Check out Transferring an Existing Landline Phone Number.