Terms & conditions
To view the Standard Agreement documents for your service, please choose from the links below.
General Terms
General Terms - for customers connecting before 18 September 2009
General Terms - for customers connecting after 18 September 2009
Virgin Mobile and Virgin Broadband - Dictionary
Service Descriptions & Summaries
Postpaid Mobile Services Description - for customers connecting before 18 September 2009
Postpaid Mobile Services Description - for customers connecting after 18 September 2009
Prepaid Mobile Services Description - for customers connecting before 18 September 2009
Prepaid Mobile Services Description - for customers connecting after 18 September 2009
Virgin Mobile Standard Form of Agreement services summary - for customers connecting before 18 September 2009
Virgin Mobile Standard Form of Agreement services summary - for customers connecting after 18 September 2009
Virgin Broadband - Prepaid Mobile Broadband Service Description
Virgin Broadband - Postpaid Mobile Broadband Service Description
Virgin Broadband - Service Description: Home Phone Services
Virgin Broadband - Home Phone Services Summary
Virgin Broadband - Service Description: Broadband Services
- Customers connecting before 26 November 2007,
- Customers connecting between 26 November 2007 - 19 December 2007
- Customers connecting from 20 December 2007
Virgin Broadband - Broadband Services Summary
Virgin Mobile & Virgin Broadband - Combined Summary
Pricing Tables
Virgin Mobile - Postpaid Section 1: General Information & Charges
Virgin Mobile - Postpaid Section 2: Current Offers
Virgin Mobile - Postpaid Section 3: Special Offers
Virgin Mobile - Prepaid Pricing
Virgin Broadband - Prepaid Mobile Broadband Pricing - Current Offers
Virgin Broadband - Prepaid Mobile Broadband Pricing - Special Offers
Virgin Broadband - Postpaid Mobile Broadband Pricing - Current Offers
Virgin Broadband - Postpaid Mobile Broadband Pricing - Special Offers
Virgin Broadband Section 1: General Information & Charges
Virgin Broadband Section 2: Current Offers
Virgin Broadband Section 3: Special Offers
Appendices
Appendix A - VIRGIN MOBILE - VALUE ADDED SERVICE FEATURES
Appendix B - VIRGIN MOBILE - FAIR USE POLICY - for customers connecting before 18 September 2009
Appendix B - VIRGIN MOBILE - FAIR USE POLICY - for customers connecting after 18 September 2009
Appendix C - VIRGIN MOBILE - EQUIPMENT PAYMENT PLAN
Appendix D - VIRGIN BROADBAND - ACCEPTABLE USE POLICY
- Customers connecting before 26 November 2007,
- Customers connecting between 26 November 2007 - 19 December 2007
- Customers connecting from 20 December 2007
Appendix E - VIRGIN BROADBAND - ACCEPTABLE USE POLICY
Appendix F - VIRGIN BROADBAND - ENHANCED CALLING FEATURES
Appendix G - VIRGIN BROADBAND - CALL TYPES
Appendix H - VIRGIN MOBILE - GPS MAPPING
APPENDIX I – VIRGIN MOBILE & VIRGIN BROADBAND INTERNATIONAL COUNTRY GROUPS