Help & Pricing
1. No Data charges or flagfall....
Virgin Mobile loves you soooo very much, that we've decided NOT to charge our customers any data or connection charges when you're playing in the Virgin Mobile Vibe. Even when you download games and Ringtones, all you'll ever be charged is for the service you download. BRILLIANT!
2. What do GPRS, WAP and MMS mean?
GPRS
GPRS stands for ‘General Packet Radio Service’. Cool huh?
Put simply, it’s the technology we run on our network that lets WAP and MMS work on your phone.
WAP
WAP stands for ‘Wireless Application Protocol’. It’s kinda like ‘HTTP’ on the web, but for phones.
So - why WAP? Because WAP allows you to access great content from your handset! You need it to download java games, polyphonic tones, wallpapers and greeting cards. Picture this: you see a kick-ass video clip; you download the film poster as your wallpaper, the remixed theme-song as your ring tone and the java game to stop you from getting bored on the train! Our current WAP offering does not include email, but we’re working on this for you.
Click HERE to check if your phone is WAP - compatible and GET SET UP. It’s simple and FREE to set up!
MMS
Well, it stands for Multi-media Messaging Service, but you can think of if it as Much More Stuff.
MMS is basically a fancied-up text message, like SMS on steroids. Instead of just text, an MMS can include a photo (maybe taken from your camera phone?), or a sound file, or even a short video!
Click HERE to check if your phone is MMS-compatible and GET SET UP. It’s simple and FREE to set up!
Things we thought you might want to know about MMS
With Virgin Mobile MMS you can:
- Attach sounds and messages to photo messages then send and receive them on your MMS phone;
- Keep your personal details up-to-date and keep your favourites together;
- Download stuff to your phone.
Keep an eye out here though ‘cause we’ll be adding more stuff sooner than you think and we wouldn’t want you to miss out on anything really cool.
A few things you can’t do with MMS
- You can’t MMS whilst roaming.
- You can’t send MMS to CDMA networks.
- You can’t send MMS to the ‘3’ network.
- You can’t email MMS video.
I have an MMS phone but my friend doesn’t. Does that mean I can’t send them anything at all?
Aussie networks are clever enough to work out whether or not your friend’s phone is an MMS one as well. If it’s not, then rather than sending the MMS message to their phone, their carrier will store the message on their website for them to pick up. Your friend will get a text from their carrier telling them that you’ve sent them a message, along with directions and instructions for how they can view it online - either on the Virgin Mobile Website (or their carrier’s website if they’re not with Virgin Mobile yet).
Can I send MMS messages while I’m travelling O/S with my Virgin Mobile?
Not right now, but we’re working on it. We’ll let you know as soon as it ’s available.
Can I send an MMS to my friend O/S?
Sorry, but not right now. However, we hope to be able to offer this service in the future.
How big can an MMS message be?
Right now the typical MMS size is around 30kb - 100kb.
How many images/pictures can you include in a MMS?
MMS can include more than one image/picture. Whether or not you can display
multiple images varies depending on your phone. Remember the maximum size your MMS can be is 100kb.
MMS Video
Can I send content from the MMS Video category as an email as well as via MMS?
You can send any content in your "Private Folders" via email or MMS (including video files). All other content can be sent only via MMS/SMS.
Network
What is the bearer used for MMS?
The data bearer for MMS in the VMA network is GPRS.
Can I use MMS over Circuit Switched Data (CSD)?
No. VMA does not offer MMS over CSD.
Am I charged for the GPRS usage for my MMS session?
No. MMS customers are not charged for the GPRS component utilised during the carriage of their MMS message through the network. They are charged only for the message itself. Some other carriers charge you extra, depending on how long it takes to send messages... sounds pretty unfair.
How fast is MMS transmission?
It is pretty fast but how fast will depend on the message size and the used bearer.
Is MMS a WAP browser application?
MMS does not use the WAP browser in any way. MMS is a messaging application, not a browsing application. Therefore it requires its own user interface, like SMS also does.
MMS Phone Compatibility
If you have a Virgin Mobile phone, then you're probably already set up. Otherwise, it's really easy to get set up for MMS.
Alternatively; you can send a blank text message to the number ‘141’. You ’ll then receive your specific MMS settings.
3. What does subscription mean....?
When you subscribe to monthly services, you receive your choice of information & entertainment content every day.
You’ll be charged when you first subscribe. The monthly subscription charge will then be incurred on the same day each subsequent month for as long as you remain subscribed.
If you decide to unsubscribe - we’re cool with that too. Just remember that once you’ve paid for your monthly content, there ain’t no going back! If you unsubscribe in the middle of the month you won’t get a refund for the remainder of that month.
To unsubscribe from monthly subscriptions, simply head to the Help option in the relevant content category. Just click on the service you no longer wish to receive – and BINGO! No more service.
4. Getting the low-down on downloading….
You might fancy personalising your handset once, twice or a million times over...or grabbing some entertainment in the format of a java game! With that said, you’d better know how to download!
Cruise around our Vibe categories for something you’d love to download. Once you’ve found it, simply click on the name. You’ll then be presented with a page confirming your selection and the price. All that’s left for you to do is to confirm.
The selected download will be sent to your handset. Once you receive this, you will be prompted to save the download in your handset. And if you lose your download, you can download it again within a reasonable time for free.
Easy peezy…. You’ll be in the Olympic Download team before you know it!!
5. Pricing for Virgin Vibe Wap Content
Access to WAP
Absolutely free.
| Tones & Pics | |
|---|---|
| Alert Tone | $3.95 |
| Animation | $3.95 |
| Cover Tone | $3.95 |
| Polyphonic Tones | $3.95 |
| Music Tones | $4.95 |
| Non Music Tones | $3.95 |
| Real Tone | $4.95 |
| Theme | $4.95 |
| True Tone | $5.95 |
| Wallpaper | $2.95 |
| My Wallpaper | $3.95 |
| My Animation | $3.95 |
| Moan Tones | $5.00 |
| Music Full Track | $3.00 |
| Music Video Download | $3.50 |
| Comedy Video Download | $3.50 |
| Games | |
|---|---|
| Gold Games | $6.95 |
| Silver Games | $5.95 |
| Bronze Games | $4.95 |
| Gold Applications | $6.95 |
| Silver Applications | $5.95 |
| Bronze Applications | $4.95 |
| Sports Bar | |
|---|---|
| 30 Days of Sports Bar | $2.95 |
| Crystal Ball | |
|---|---|
| 30 Days of Horoscope | $3.95 |
| 30 Days of Lovescope | $3.95 |
| 30 Days of Inspirational Quotes | $3.95 |
| 1 Day of Horoscope, Lovescope or Inspirational Quotes | $0.50 |
| yourTime | |
|---|---|
| 30 Days of yourRestaurants | $1.00 |
| 30 Days of yourGigs | $1.00 |
| 30 Days of yourMovies | $1.00 |
| 30 Days of yourTV | $1.00 |
| 30 Days of yourTime | $2.95 |
| MOKO | |
|---|---|
| 30 Days of MOKO | $3.95 |
| 1 Day of MOKO | $0.75 |
| Private Message [per message] | $0.50 |
| MMS at standard rates | |
| truelocal.com.au | |
|---|---|
| truelocal.com.au Directory | FREE |
| Transport | |
|---|---|
| Transport Infoline | FREE |
| Winning Numbers | |
|---|---|
| 30 Days of Winning Numbers | $1.00 |
| 1 Day of Winning Numbers | $0.50 |
| Flight Info | |
|---|---|
| 30 Days of Flight Info | $2.00 |
| 1 Day Flight Info | $1.00 |
| Mobile Trivia | |
|---|---|
| 30 Days of Mobile Trivia | $2.95 |
| 1 Day of Mobile Trivia | $0.75 |
| Mobile Video | |
|---|---|
| 30 Days of Babe TV | $6.95 |
| 1 Day Babe TV 1 | $2.95 |
| 30 Days Pages Fashion TV | $2.95 |
| 1 Day Pages Fashion TV | $1.00 |
| 30 Days Ministry of Sound | $2.95 |
| 1 Day Ministry of Sound | $1.00 |
| 30 Days Hollywood Preview | $2.95 |
| 1 Day Hollywood Preview | $1.00 |