Our people are busier than usual, as some of our call centres in the Philippines have been impacted by government restrictions due to COVID-19.
If your enquiry is of a non urgent nature, why not email your enquiry to our Customer Support team who will be in contact as soon as possible.
E-mail us >
Pay now, in part or in full without having to log in
Keep tabs on your calls, text & data usage
See how long you’ve got to go on your contract
We’re here to help, in more ways than one
Ready for a new phone or plan? You could be eligible to move to Optus sooner than you think!
We’ve been busy making sure the move to Optus is simple and seamless. Check your plan status in My Account to see your eligibility for a special offer.
Update your contact details so that when you’re eligible to switch, we can contact you. Otherwise you might miss out on some exciting offers that we’ve prepared for you with our friends at Optus.
Get in touch with us using the options below. We’re here to help.
Since Sir Richard Branson launched Virgin Mobile Australia in 2000, we’ve challenged the status quo in Australian telecommunications. Here’s a look back at some of our most memorable moments.
Cheers for the years