The 2G mobile network closure

The Optus 2G mobile network has started closing down to make way for newer technologies.

In 2015, Virgin Mobile announced that the 2G Network would be closing in 2017. On 12 October 2016, we communicated to all customers that would be affected by this closure.

State / Territory 2G Network Closure Date 
WA & NT 3 April 2017 
NSW, VIC, SA, QLD, ACT & TAS 1 August 2017

As Virgin Mobile uses the Optus network, after these dates, you won't be able to use 2G devices with your Virgin Mobile service. If you have a 3G Single Band device, you will also lose mobile service in areas outside the coverage of our 3G 2100 MHz network when the 2G mobile network closes.

The good news is that if you upgrade to a new 4G phone, you'll have more coverage in more places plus access to the superfast Optus 4G Plus network.

Map

FIND OUT IF THE 2G NETWORK CLOSURE IMPACT YOU, AND WHAT TO DO NEXT

All 2G devices and sim cards will not work and 3G Single Band devices may be affected once the 2G mobile network closes from 3 April 2017.

To check whether the closure impacts you, start off by entering in your IMEI in the field below to find out if your phone is a 2G or 3G Single Band device. Follow the prompts to find out what action you need to take. 

To find your IMEI number, type *#06# into your keypad.

Enter the first eight digits of your IMEI number

0/8

The IMEI number you have entered appears to be invalid. Please check the details and try again.

Type *#06# into your mobile

GOOD NEWS!
This phone will not be affected by the 2G network closure. 

Will my SIM card work after 3 April 2017?

While 2G SIMs will continue to work in some 3G devices, older SIMs will not fit into new 4G devices. Virgin Mobile recommends upgrading your 2G SIM card.

2G SIM cards can be identified by the ICCID number printed on the card. If your SIM card starts with 896102 99, you'll need to get a new SIM card.

Does your SIM Card number start with 896102 99?

GOOD NEWS
This SIM will not be affected by the 2G network closure. 

You need to replace this 2G SIM before 3 April 2017 or your service will stop working. To request a new (and free) 4G SIM please call us, visit us, or chat to us online.

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From 3 April 2017, your phone will lose all or partial coverage. The upside is you can get a brand new phone with more coverage in more places plus you'll be able to stream, shop and post selfies even faster with the superfast 4G Plus network.

Upgrade to a phone plan Learn more about the closure

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FREQUENTLY ASKED QUESTIONS

On 1 August 2017, the 2G Network will close in NSW, QLD, VIC, SA & TAS.

From this date, all our 2G Prepaid customers with a 2G Device and who live in these areas will no longer have service.

If you have a 3G Single Band device your network coverage may be substantially impacted once the network closes.

The 2G Network was shut down in WA & NT on 3 April 2017.

Please use the above IMEI checker to find out if you use a 3G Single Band or 2G device.

This means:

  • You will not be able to use data or send/receive calls & texts.
  • If your phone currently uses voicemail diversion i.e missed call goes to voicemail, people will be able to leave you voicemails and you will be able to retrieve them remotely by dialling, 0411 000 212. You will need your voicemail PIN to do so.
  • You will not be able to reset your voicemail PIN, until you get a compatible 3G Dual band or 4G device.
  • If you use a 3G Single Band device, network coverage across Australia may be substantially impacted once the network closes. Please use the above IMEI checker to find out if you use a 3G Single Band or 2G device.

What do I need to do next?

You will need to upgrade to a 3G Dual Band or 4G device as soon as possible prior to the 1 August 2017 shutdown.

You have 35 days after the shutdown date of 1 August to upgrade your device. If you have not upgraded your 2G device before 5th September 2017 & if you are not on a $0 plan, we will move you to a $0 plan, this is so you can keep your number. Details of the $0 plan can be found here.

You will then receive a bill for any outstanding charges remaining on your account that were incurred before 1 August 2017.

I've upgraded my device, what's next?

If you upgrade your device between 1 August and 5th September 2017, you will stay on the same rate plan and will be able to use your mobile service with your new compatible device.

If you upgrade after 5 September and are moved onto a $0 plan, you will be able to use that service as you normally would, however your rates will change. For information on the $0 plan, click here.

What charges will I receive?

If you are no longer in contract and have not upgraded your device by 1 August 2017, no charges will be applied from 1 August 2017, unless you start using your service with an upgraded device. If you are still in contract and have not yet upgraded your device by 1 August 2017 please contact us as some charges may apply.

On 1 August 2017, the 2G Network will close in NSW, QLD, VIC, SA, ACT & TAS.

From this date, all our 2G Prepaid customers with a 2G Device and who live in these areas will no longer have service.

If you have a 3G Single Band device your network coverage may be substantially impacted once the network closes.

The 2G Network was shut down in WA & NT on 3 April 2017.

Please use the above IMEI checker to find out if you use a 3G Single Band or 2G device.

This means:

  • You will not be able to use data or send/receive calls & texts.
  • You will be able to retrieve voicemail by dialling 0411 000 212 from a non 2G device, provided you have at least 1c credit on your service. You will need to know your voicemail code to access voicemail.
  • You will not be able to reset your voicemail PIN, until you get a compatible 3G Dual band or 4G device.
  • Coverage for 3G Single Band customers across Australia may be substantially impacted once the network closes. Please use the above IMEI checker to find out if you use a 3G Single Band device.

What do I need to do next?

If your credit expires after 1 August 2017 and you have not upgraded to a 3G Dual Band or 4G device and topped it up with credit, you will not be able to stay on your old plan.

If after 180 days you have not been able to upgrade your device we will cancel your service. This means you will lose your mobile number and any saved voice messages.

I've upgraded my device, what's next?

If you upgrade your device then you can use your service as you normally would. You may need to recharge your service.

Optus is closing down the 2G network from 3 April, 2017. After this date you won’t be able to use 2G devices on the Optus mobile network with your Virgin Mobile service. 3G Single Band devices also use the 2G mobile network in certain areas, so if you have a 3G Single Band device and are outside the coverage of our 3G 2100 MHz network, you will lose mobile service in these areas when the 2G mobile network closes. 

The 2G mobile network has been doing its thing for many years, but from 3 April 2017 it will be closing down. That means we are able to focus and invest in technology that offers better services for Virgin Mobile customers now and into the future.  And so to stay connected and get the best possible coverage from that date, you’ll need to upgrade your device.

If you have a 2G device, you’ll only ever notice one of these symbols: 2G, Edge, E or GPRS in the top right hand corner of your phone’s screen (next to the signal strength bars) when it’s switched on.

2G phones are typically older phones that are basically best for talking and texting only.  Also, older models only feature basic text screens – and that means you may not even see a 2G icon on your phone.

If you see any of these icons: 3G, H+, 4G or LTE on your phone’s screen, then it means your phone is compatible with Optus’ newer network technologies. 3G Single Band phones will show “3G” when in Optus’ 3G 2100 MHz coverage areas, but fall back to 2G outside of these coverage areas.  The latter coverage areas will be lost once Optus’ 2G mobile network is closed down.

Yes, any device that is 2G only will be affected by this change.

The list below advises some of the most frequently used 2G handsets, please check to see if you are using one of these devices:      

  • Samsung GT – C3520
  • Samsung GT-E1205T
  • Alcatel 2001X
  • Nokia 2220s
  • Nokia 101
  • Nokia 1010
  • Nokia 2630 
  • Nokia 1208
  • Nokia 1112
  • Nokia 6300
  • Nokia 3315

While 2G SIMs will continue to work in some 3G devices, older SIMs will not fit into new 4G devices. Virgin Mobile recommends upgrading your 2G SIM card. SIM replacement is free of charge at Virgin Mobile stores. Visit us in store or contact us here to order a replacement SIM, free of charge.

If you have a 2G device, you’ll need to upgrade to a 3G Dual Band (UMTS 900/2100) or 4G device. If you have a 2G SIM, you may also need to upgrade that SIM card.

Virgin customers who are owners of Single Band 3G devices may continue to use the Optus 3G 2100 MHz mobile network, however your mobile network coverage will be reduced (depending on where you use the device) and your user experience may be degraded.

If you’re currently using a 3G Single Band device, you may need to upgrade to a 3G dual band (3G3100/900MHz) or 4G device. We recommend checking your coverage at virginmobile.com.au/coverage.

3G Single Band is the 3G 2100MHz technology that connects your device to the Optus mobile network. Today, when 3G Single Band devices are used outside of Optus 3G 2100MHz network coverage areas, their service switches to 2G. From 3rd April 2017, 3G Single Band devices will lose coverage when moving into areas once covered by 2G. If you’re currently using a 3G Single Band device, you may need to change to a 3G Dual Band (UMTS 900/2100) or 4G device.

Commonly used 3G Single Band phones include:

  • Samsung Galaxy S2 (GT-19100): 
    Please note that while most are 3G Dual Band U900 capable, there may be some that are not. Please check your Samsung S2 device.
  • Samsung SM-G130H
  • Apple iPhone 3GS
  • Apple iPad 2 (A1396)
  • Nokia Lumia 520 (RM-915)
  • Nokia C2-01.5
  • Apple iPhone 3G 
  • Samsung Trend Plus (GT-S7580L) 
  • Samsung GT-S5310B 
  • ZTE F286 (This is 900/2100)

To get a new 3G Dual Band or 4G device to use on the Optus mobile network from 3 April 2017, visit a Virgin Mobile store or contact us here to discuss your upgrade options.

Of course, you’ll still be able to make and receive calls and texts. But it’s data where you’ll enjoy a much better experience.

If you have not updated your 2G or 3G Single Band phone prior to Optus closing its 2G mobile network from 3rd  April 2017, your phone will display one of two messages in an area previously covered by the Optus 2G mobile network:

  • “SOS only”, “Emergency Only” or similar message or symbol.
    In this situation, you can still make an emergency phone call (police, fire, or ambulance) by dialling “000” or “112”. Your phone will be unable to make or receive any other type of phone call, send or receive any SMS or data.  
  • “No service”, an antenna icon with a crossed-line through it, or other similar symbol.
    This means that your phone has no connectivity to any mobile network and cannot make or receive any phone calls (including emergency calls) or send or receive any SMS or data.

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Once you upgrade to a beautiful new 4G smartphone with amazing data features, just head back here to download a perfect replica of the original game, so you can keep playing Snake and party like it's 1999.

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