The 2G mobile network closure

The Optus 2G mobile network is closing on 1 April 2017. After this date, you won't be able to use 2G devices with your Virgin Mobile service. If you have a 3G Single Band device, you will also lose mobile service in areas outside the coverage of our 3G 2100 MHz network when the 2G mobile network closes.

The good news is that if you upgrade to a new 4G phone, you'll have more coverage in more places plus access to our superfast 4G Plus network.

WILL MY PHONE STILL WORK AFTER 1 April 2017?

2G and 3G Single Band devices may be affected once the 2G mobile network closes on 1 April 2017.

Enter in your IMEI in the field below to find out if your phone is a 2G or 3G Single Band device.

To find your IMEI number, type *#06# into your keypad.

Enter the first eight digits of your IMEI number

0/8

The IMEI number you have entered appears to be invalid. Please check the details and try again.

Type *#06# into your mobile

GOOD NEWS!
This phone will not be affected by the 2G network closure. 

Will my SIM card work after 1 April 2017?

While 2G SIMs will continue to work in some 3G devices, older SIMs will not fit into new 4G devices. Virgin Mobile recommends upgrading your 2G SIM card.

2G SIM cards can be identified by the ICCID number printed on the card. If your SIM card starts with 896102 99, you'll need to get a new SIM card.

Does your SIM Card number start with 896102 99?

GOOD NEWS
This SIM will not be affected by the 2G network closure. 

You need to replace this 2G SIM before 1 April 2017 or your service will stop working. To request a new (and free) 4G SIM please call us, visit us, or chat to us online.

Call us Go-in-store Chat online

From 1 April 2017, your phone will lose all or partial coverage. The upside is you can get a brand new phone with more coverage in more places plus you'll be able to stream, shop and post selfies even faster with the superfast 4G Plus network.

Upgrade to a phone plan Learn more about the closure

Upgrade to a phone plan

We recommend

Sony Xperia XA

Sony Xperia XA

From $30/per month

Min total cost over 24 months $720

  • 5" touchscreen display
  • 13 MP rear camera /8 MP front
  • 6GB internal storage / MicroSD expandable up to 200GB

Learn more

Call Us
OR

Go in-store

Samsung GS5

Samsung GS5

From $35/per month

Min total cost over 24 months $840

  • 5.1" touchscreen display
  • 16 MP rear camera / 2 MP front
  • 16GB internal storage / MicroSD expandable up to 128GB

Learn more

Call Us
OR

Go in-store

Stay on your current plan and buy outright

We recommend

ZTE ZIP

ZTE Zip

$79 Outright

  • 4" display
  • Quad-core processor
  • 5MP camera
  • Up to 4GB storage
Call Us
OR

Go in-store

Got Questions? We have the Answers!