On 1 August 2017, the 2G Network will close in NSW, QLD, VIC, SA & TAS.
From this date, all our 2G Prepaid customers with a 2G Device and who live in these areas will no longer have service.
If you have a 3G Single Band device your network coverage may be substantially impacted once the network closes.
The 2G Network was shut down in WA & NT on 3 April 2017.
Please use the above IMEI checker to find out if you use a 3G Single Band or 2G device.
- You will not be able to use data or send/receive calls & texts.
- If your phone currently uses voicemail diversion i.e missed call goes to voicemail, people will be able to leave you voicemails and you will be able to retrieve them remotely by dialling, 0411 000 212. You will need your voicemail PIN to do so.
- You will not be able to reset your voicemail PIN, until you get a compatible 3G Dual band or 4G device.
- If you use a 3G Single Band device, network coverage across Australia may be substantially impacted once the network closes. Please use the above IMEI checker to find out if you use a 3G Single Band or 2G device.
What do I need to do next?
You will need to upgrade to a 3G Dual Band or 4G device as soon as possible prior to the 1 August 2017 shutdown.
You have 35 days after the shutdown date of 1 August to upgrade your device. If you have not upgraded your 2G device before 5th September 2017 & if you are not on a $0 plan, we will move you to a $0 plan, this is so you can keep your number. Details of the $0 plan can be found here.
You will then receive a bill for any outstanding charges remaining on your account that were incurred before 1 August 2017.
I've upgraded my device, what's next?
If you upgrade your device between 1 August and 5th September 2017, you will stay on the same rate plan and will be able to use your mobile service with your new compatible device.
If you upgrade after 5 September and are moved onto a $0 plan, you will be able to use that service as you normally would, however your rates will change. For information on the $0 plan, click here.
What charges will I receive?
If you are no longer in contract and have not upgraded your device by 1 August 2017, no charges will be applied from 1 August 2017, unless you start using your service with an upgraded device. If you are still in contract and have not yet upgraded your device by 1 August 2017 please contact us as some charges may apply.