Can I keep my existing number when I join Virgin Mobile?
Yes! This is called 'porting' and it's as easy as entering a few details online when you place your order, when you activate your new phone, or any time later via My Account.
I have my shiny new phone/SIM, but what do I do now?
To activate your new service, just pop in some details, and, hey presto you’ll be one of our new favourite customers!
How do I activate Global Roaming on my service?
To set up Global Roaming, call us on 1300 555 100 (free call) 7am to 11pm (AEST), 7 days. Once roaming is activated, it will remain active until you request for it to be switched off. You can opt out of Global Roaming at any time whilst you are overseas, at no cost. To do this, you simply need to call +61 2 8861 0588 and follow the prompts.
In order for us to activate Global Roaming, You must have paid your previous 3 bills on time and have no bills currently overdue OR you must pay for a once-off, non-refundable $250 credit on your account (this will apply to all new customers) Global Roaming is for Postpaid mobile phone services only. Broadband services are not included.
You can find more roaming information in our Global Roaming fact sheet.