When's this happening?

We’re not going anywhere yet. 

The Virgin Mobile Australia brand will continue to operate over the next couple of years. We stop upgrading and selling new services on 15 June 2018, and all Virgin Mobile retail stores will be closed by the end of June 2018. After this date, Virgin Mobile customers will be able to visit Optus retail stores for sales enquiries, replacement SIM cards and handset repairs. 

What does this mean for you?

You can continue to use your service in the same way you always have. You can still enjoy your current Virgin Mobile benefits, and because we already use the Optus 4G network your coverage remains the same. 

Managing your account and paying your bill is still easy, you can do this in My Account or via the Virgin Mobile app.

If you have further questions about how this change affects you, you can visit our Help & Support page or contact us.

If you’d like us to keep you in the loop with great value offers when you’re eligible to switch, update your marketing preferences and contact details anytime by clicking here. If you aren’t subscribed, you might miss out on the offers that we have prepared with our friends at Optus for you.

What are your next steps?

To learn more of your next steps and whether you qualify for an early upgrade or an incredible new deal, select your current service and click through.

Customers who are out of commitment or who qualify for an early upgrade can switch to a great value Optus plan today.

If you're still within your commitment period, your service will continue as per usual.

You can also check your commitment or update your preferences so you can continue to hear from us.


Your Mobile Broadband service will continue to work as normal.
Even if your Mobile Broadband service is in commitment,
you can start thinking about switching to a great value Optus Mobile Broadband plan.


You can continue to recharge through My Account, most petrol stations, newsagencies, convenience stores, post offices and Optus stores.
However, you will be unable to recharge at Virgin Mobile stores.

If you're looking for a new deal, check out what Optus has to offer online.


As your account involves multiple services, it’s best to give us a call to sort it out over the phone

CALL 1300 555 100

Still have questions?

Get in touch with us in any way you feel comfortable and we will help you out