Canstar

It's official - Virgin Mobile customers are the most satisfied!

We're the winners of the Canstar Blue award for 2016 for mobile plans that come with a phone, beating out our competition to achieve the maximum five-star rating for overall satisfaction. Our customers also rated us five stars for value for money, customer service and flexibility.

The Fine Print:

24 Month Plans: approved customers only. If you leave early you'll need to pay out any unpaid contributions towards the full cost of your device including those we were going to cover. You can find out the monthly contributions for your device from bills, sign up information, or by logging in at virginmobile.com.au/myaccount

SIM Plans and Cancellation: approved customers only. Cancellation fees apply if you leave a 12 month plan early. If you bring your own device make sure it's not locked to another provider and that it's compatible with our networks described at virginmobile.com.au/coverage

Included Value: can be used for calls & text to standard national and international numbers, as well as calls to 13 numbers & MMS to Oz numbers. Standard charges apply once included value is used up & for non-included call & messaging types. Our Fair Use Policy applies.

Data: is counted per kilobyte and includes uploads and downloads.

Rollover Value and Data: any unused included data (and extra data if you went into it) or value for calls & text rolls over to the next month only, can be used once the next month's inclusion has been spent and may be forfeited if you change plan.

Data Free Music Steaming: available when you sign up or change plans to a $40 or higher Postpaid (Phone or SIM) mobile plan by the 14 June 2017. Stream music data free with featured apps until 31 January 2018. Stream up to 512kbps. Streaming services subject to change at any time. Song downloads, data tethering, video content, non-music content such as album art, ads, authentication & app analytics are excluded and will incur data charges. Streaming services may require paid subscription fees & may not have apps available on all mobile operating systems. Suitable for one stream per service on mobile & tablet devices only. Stream until 31/01/18 and up to 512kbps.

International Calls Bonus: available when you sign up on $80 & $100 (24 month) Phone Plans and $60 12-month SIM plan by the 14 June 2017. You will receive unlimited standard international calls from Oz to the UK, USA, NZ, China, India, Singapore and Canada until you cancel or change plans. Fair use policy applies.

500MB Roaming Bonus: available at no additional cost when you sign up or change plans to a $70 or higher Postpaid (Phone) plan & $60 Postpaid 12-month SIM plan by the 14 June 2017. Once the 500MB Roaming Bonus has been applied (up to 72 hours after sign up) you have 365 days to use it in Zone 1 countries. Any unused 500MB Roaming Bonus data does not rollover at the end of this period and is forfeited earlier if you cancel or change plans. 500MB Roaming Bonus data will be used before any Roaming Data Packs that you purchase. Data is counted per kilobyte (KB) and includes uploads and downloads. There are 1,024KB in a megabyte (MB). Standard roaming data rates apply beyond the 500MB or 365 days. For more info on countries, rates and roaming generally see virginmobile.com.au/international-roaming

Second Service 1GB Bonus: available when you've got an existing postpaid phone plan with us spending $29 or more on monthly access fees and you sign up for a second postpaid phone plan spending $30 or more on monthly access fees on the same account before 14 June 2017. You will receive a 1GB bonus on top of your standard monthly data allowance (to use in Oz) for both the existing and second service until you cancel or change either plan. Offer may only be used once per customer.

Velocity 10% off Offer: Sign up between 30 March 2017 and 14 June 2017 to a $50+ 24 month Phone Plan or $50+ 12-month SIM Plan and receive 10% off the cost of your monthly access fee excluding handset repayments and any additional costs such as data costs until you cancel or change plans; and 1,000 Velocity Points by your third bill. To redeem the offer, you must provide us with a valid Velocity membership number before your second bill is issued. Your discount will be removed if your Velocity membership is found to be invalid or if you cancel your Velocity membership throughout the life of your contract. Velocity membership and Velocity Points earn and redemption is subject to the Member Terms and Conditions, available at www.velocityfrequentflyer.com, as amended from time to time.

Velocity Points: You can earn 2 Velocity Points for each $1 spent on your Virgin Mobile Postpaid service until 31 October 2017. Available when you're an Oz resident over 18 once you've linked your Velocity membership number at virginmobile.com.au/MyAccount. Your Velocity account must be in the same name as your phone plan. To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Velocity Points earn and redemption are subject to the member terms and conditions, available at velocityfrequentflyer.com as amended from time to time. If you link your Velocity membership when signing up with Virgin Mobile it may take up to 60 days for points to be credited. The earn rate, conditions and offer period may change without notice.