Canstar

It's official - Virgin Mobile customers are the most satisfied!

We're the winners of the Canstar Blue award for 2016 for mobile plans that come with a phone, beating out our competition to achieve the maximum five-star rating for overall satisfaction. Our customers also rated us five stars for value for money, customer service and flexibility.

The Fine Print:

24 Month Plans: approved customers only. If you leave early you’ll need to pay out any unpaid contributions towards the full cost of your device including those we were going to cover. You can find out the monthly contributions for your device from bills, sign up information, or by logging in at virginmobile.com.au/myaccount

SIM Plans and Cancellation: approved customers only. Cancellation fees apply if you leave a 12 month plan early. If you bring your own device make sure it's not locked to another provider and that it's compatible with our networks described at virginmobile.com.au/coverage

Included Value: can be used for calls & text to standard national and international numbers, as well as calls to 13 numbers & MMS to Oz numbers. Standard charges apply once included value is used up & for non-included call & messaging types. Our Fair Use Policy applies.

Data: is counted per kilobyte and includes uploads and downloads.

Rollover Value and Data: any unused included data (and extra data if you went into it) or value for calls & text rolls over to the next month only, can be used once the next month's inclusion has been spent and may be forfeited if you change plan.

Data Free Music Steaming:available from 1st February 2017 when you sign up or change plans to a $40 or higher Postpaid (Phone or SIM) mobile plan by the 29 March 2017.   Stream music data free with featured apps until 31 January 2018.  Stream up to 512kbps. Streaming services subject to change at any time. Song downloads, data tethering, video content, non-music content such as album art, ads, authentication & app analytics are excluded and will incur data charges. Streaming services may require paid subscription fees & may not have apps available on all mobile operating systems. Suitable for one stream per service on mobile & tablet devices only.

Second Service 1GB Bonus: available when you’ve got an existing postpaid phone plan with us spending $29 or more on monthly access fees and you sign up for a second postpaid phone plan spending $30 or more on monthly access fees on the same account before 29 March 2017.  You will receive a 1GB bonus on top of your standard monthly data allowance (to use in Oz) for both the existing and second service until you cancel or change either plan. Offer may only be used once per customer.

International Calls Bonus: available when you sign up on $80 & $100 (24 month) Phone Plans by the 29 March 2017.  You will receive unlimited standard international calls from Oz to the UK, USA, NZ, China, India, Singapore and Canada until you cancel or change plans. Fair use policy applies.

500MB Roaming Bonus: available at no additional cost when you sign up or change plans to a $70 or higher Postpaid (Phone) plan by the 29 March 2017. Once the 500MB Roaming Bonus has been applied (up to 72 hours after sign up) you have 365 days to use it in Zone 1 countries. Any unused 500MB Roaming Bonus data does not rollover at the end of this period and is forfeited earlier if you cancel or change plans. 500MB Roaming Bonus data will be used before any Roaming Data Packs that you purchase. Data is counted per kilobyte (KB) and includes uploads and downloads. There are 1,024KB in a megabyte (MB). Standard roaming data rates apply beyond the 500MB or 365 days. For more info on countries, rates and roaming generally see virginmobile.com.au/international-roaming

Second Service 1GB Bonus: available when you’ve got an existing postpaid phone plan with us spending $29 or more on monthly access fees and you sign up for a second postpaid phone plan spending $30 or more on monthly access fees on the same account before 29 March 2017.  You will receive a 1GB bonus on top of your standard monthly data allowance (to use in Oz) for both the existing and second service until you cancel or change either plan. Offer may only be used once per customer.

Velocity Points: available when you’re an Oz resident over 18, once you’ve linked your Velocity membership no. and while the offer is running. See  virginmobile.com.au/velocity  for more information.