Financial Hardship: Difficulty Paying your Bill

If you're having trouble paying your bills, we can help. We have a Financial Hardship policy to help you if you encounter events such as:

  • Loss of employment / reduction of income
  • Family breakdown or death in the family
  • Illness or injury
  • Domestic violence
  • Natural disasters

How can we help?

Managing how much you spend

We have a host of tools to help manage your usage such as My Account and the My Account App. Take a look here for more info. Also, If you're spending too much we can help find a plan that better suits your needs.

Payment extension up to 14 days

If you only need an extra couple of weeks to pay an overdue bill, you can log in to My Account to request a payment extension. You can find more details here.

Need more time

If you need more than an extra 14 days to pay a bill and you’re experiencing financial hardship, contact us on 1300 304 090 from 8.30am to 7.00pm AEDT. We will assess your claim, discuss your payment and service options and aim to reach a reasonable outcome.

Financial Counsellors

You may wish to speak to a financial counsellor for further assistance. You can find a financial counsellor by calling 1800 007 007 or visit the Financial Counselling Australia website.

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