How do I add a Data Pack?

A Data Pack offers more data on top of the allowance already included in your existing plan.

Data Packs can be added, changed or removed at any time.

Adding a Data Pack

Only one Data Pack can be added per service at any one time.

Any extra data incurred prior to your Data Pack being added will not be covered. This also applies when upgrading your service. Check out our range of Data Packs to find the right one for you.

My Account

  1. Log into My Account
  2. Click on Manage Service in the left menu
  3. Select Data Packs
  4. Select your Data Pack, then click Submit
Add Data Pack

My Account Mobile App

  1. Download the My Account Mobile App (if required)
  2. Select the ‘data’ tab
  3. Tap ‘Need more data?’
  4. Choose which Data Pack you want to add
  5. Read and accept the fine print
  6. Tap Get Data Pack
  7. You cannot use your included plan value to purchase a data plan; the charge for your data plan will be applied to your next bill. The charge will be on top of your standard monthly fee and appear as 'My Packs' on your bill.

Change or Remove a Data Pack

Data Pack changes or removal will take affect at the end of your bill cycle. The only exception to this is when the change is from lower to a higher data plan, where the update occurs immediately.

Please note: If you're on a plan with Data Rollover, once a data pack has been cancelled any unused data pack credit will not roll over to the next month.

My Account

  1. Log into My Account
  2. Click on Manage Service in the left menu
  3. Select Data Packs
  4. Select the new Data Pack you wish to change to, or click 'Remove' if you no longer want a Data Pack attached to your service.
  5. Click 'Submit'
Manage Data Packs

My Account Mobile App

  1. Download the My Account Mobile App (if required)
  2. Select the ‘data’ tab
  3. Tap ‘Manage Data Pack'
  4. Tap 'Remove' next to current Data Pack
  5. Tap 'Remove' again to confirm request

Monitoring Data Usage

You can check your usage via My Account or by downloading the My Account App
Check out Tips for Smart Data Usage to so you can avoid exceeding your data allowance.

Heading overseas?

We've got a range of great roaming data packs for use while overseas, check out more info on International Roaming.

Looking for something else?

SEARCH