You can check your Prepaid balance and credit expiry date in My Account or call or SMS 225.
Via the My Account App
- Download the My Account Mobile App from the Google Play Store or iTunes.
- Log in to the app with your mobile number and 6 digit pin
- Select the ‘Summary’ tab
- Your remaining credit and expiry date will be displayed
Call 225 from your Virgin Mobile number
You'll hear a message with your expiry date and balance. Each call costs 20c.
SMS 'BAL' to 225 from your Virgin Mobile number
Within a few seconds you will receive a reply with your expiry date and balance. Each SMS costs 20c.