How do I check my Prepaid balance and expiry date?

You can check your Prepaid balance and credit expiry date in My Account or call or SMS 225.

Online via My Account

  1. Log in to My Account
  2. Your prepaid balance and expiry date will be displayed in the Dashboard
Check balance now

Via the My Account App

  1. Download the My Account Mobile App from the Google Play Store or iTunes.
  2. Log in to the app with your mobile number and 6 digit pin
  3. Select the ‘Summary’ tab
  4. Your remaining credit and expiry date will be displayed

Call 225 from your Virgin Mobile number

You'll hear a message with your expiry date and balance. Each call costs 20c.

SMS 'BAL' to 225 from your Virgin Mobile number

Within a few seconds you will receive a reply with your expiry date and balance. Each SMS costs 20c.

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