How do I pay my bill?

We here at Virgin Mobile Australia know that one payment won't work for everyone, so we have a large variety of payment methods to suit everyone's needs. Our payment methods are direct debit, credit card, and BPay.

To avoid late payment fees we recommend setting up direct debit on your account which will pay your bill on the due date each month from a nominated bank account or credit card.

Direct Debit

Our stress free, time saving "set and forget" payment method. Before setting up direct debit:

  • You'll need to manually pay any current balances before Direct Debit takes over
  • Direct Debit may take up to 48 hours to become active
  • A $1 pre-authorisation will appear temporarily if using a credit or debit card
  • Credit and debit cards incur a 0.427% payment surcharge

Setting, updating or cancelling Direct Debit

  1. Log into My Account
  2. Click Pay Bill and Payments in the left menu
  3. Select Direct Debit
  4. Choose either Bank Account or Credit Card tab and fill out required information.

If updating existing details, select Update Direct Debit and fill out required details.To cancel simply click on Remove Direct Debit.

Set up Direct Debit

Credit Card

Our credit card payment options allow you to pay your bill the way you want, when you want and any time you want. We accept Visa, Mastercard, American Express or Diners Club cards.

Paying via credit card, debit card or a charge card will incur a 0.427% fee which is calculated on the total payment made.

Online via My Account

Use our simple online portal to make full or partial payments as well as take control of your usage monitoring, notification options, billing and contact details.

  1. Log into My Account
  2. Click Bill from the bills & payments menu
  3. Enter the amount you'd like to pay
  4. Enter your credit card details
  5. Click Pay Bill and you're done!
Pay now

Online via the Pay A Bill page

You can now pay your bill quickly online without logging into My Account. This means you can also make payments to family or friends bills.

  1. Visit the Pay A Bill page
  2. Enter your Postpaid phone number or account number
  3. Enter the amount you want to pay
  4. Enter your credit card details
  5. Click Make Payment and you're done!
Pay now

Mobile via My Account App

Make payments any-where any-time with the My Account App; our App will even let you know when it's time to pay with a reminder notification. Our App can even view your current usage, manage your data usage and monitor your Rollover (on select plans.)

  1. Log in to the My Account App
  2. If your bill is due, tap on "Your next bill has arrived" banner to view the balance
  3. Enter your credit card details and submit your payment
  4. Your receipt will appear once the payment has processed

BPAY

Pay your Virgin Mobile bills hassle-free from the security of your own bank. BPAY payments made Mon - Fri between 8am - 9pm will appear on your Virgin Mobile account within 4 hours. Payments made outside of these times can take up to 72 hours to appear.
Check out the BPAY website for more information.

  1. Make sure you are registered for internet banking
  2. Log on to your internet banking site or call your phone banking service
  3. Select the BPAY or bill payment option and then follow the steps
  4. When required, enter the Virgin Mobile Biller Code (24406) followed by your 10 digit account number (starts with a 7 and is displayed on your monthly bill)
  5. Submit your payment and record your receipt number

Overdue & Suspensions

If you have been barred or suspended due to an overdue bill, your service will be reactivated within two hours of your payment being received. 

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