How do I set up call forwarding, diversions and extend ring time?

Call forwarding or diversions allow you to redirect phone calls to another number or voicemail when you are unable to answer it. You can manage your diversions either through the settings on your handset or by entering GSM codes on the keypad.

Before setting up diversions

Please make note of the following:

  • Standard call rates apply when diverting to other numbers.
  • Prepaid customers must have credit on the service to enable Call Forwarding to other numbers.
  • Call diversions may take up to 30 minutes to activate.

Setting up diversions via handset settings

For a step by step visual guide on setting up call diversions on your phone, check out our Device Guides page or follow the steps below.

Android

  1. Go to Call Settings > Call Forwarding Settings
  2. You will then have the option to update any of the following options:
    • Always forward
    • Forward when busy
    • Forward when unanswered
    • Forward when unreachable

iPhone

  1. Go to Settings > Phone > Call Forwarding
  2. Enter the number to forward calls to

Setting up diversions via GSM codes

See the below table for instructions to set up or change your call diversions using GSM codes. Just enter the appropriate dialling sequence into your mobile keypad.

Diversion Type Instructions
Cancel all diversions currently active on the service From phone > Dial > #002# > call
Divert to predefined number immediately
Phone will not receive the call at all - charges apply
From phone > Dial > **21*x# > call
Replace x with the number you want to divert all calls to
Set the ring time before the diversion starts
From 5-30 seconds in 5 second increments
From phone > Dial > **61*212**x# > call
Replace x with number of seconds before diverting
Divert to voicemail if service is busy or engaged
From phone > Dial > **67*212# > call
Divert to voicemail if the service is switched off or out of range
From phone > Dial > **62*212# > call
Divert to voicemail if the service no answer or the phone rings out
From phone > Dial > **61*212# > call
Divert to voicemail on every call immediately.
Phone will not receive the call at all
From phone > Dial > **21*212# > call

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