How do I set up call forwarding, diversions and extend ring time?
Call forwarding or diversions allow you to redirect phone calls to another number or voicemail when you are unable to answer it. You can manage your diversions either through the settings on your handset or by entering GSM codes on the keypad.
Before setting up diversions
Please make note of the following:
- Standard call rates apply when diverting to other numbers.
- Prepaid customers must have credit on the service to enable Call Forwarding to other numbers.
- Call diversions may take up to 30 minutes to activate.
Setting up diversions via handset settings
For a step by step visual guide on setting up call diversions on your phone, check out our Device Guides page or follow the steps below.
- Go to Call Settings > Call Forwarding Settings
- You will then have the option to update any of the following options:
- Always forward
- Forward when busy
- Forward when unanswered
- Forward when unreachable
- Go to Settings > Phone > Call Forwarding
- Enter the number to forward calls to
Setting up diversions via GSM codes
See the below table for instructions to set up or change your call diversions using GSM codes. Just enter the appropriate dialling sequence into your mobile keypad.
|Diversion Type ||Instructions
|Cancel all diversions currently active on the service
||From phone > Dial > #002# > call
|Divert to predefined number immediately
Phone will not receive the call at all - charges apply
|From phone > Dial > **21*x# > call
Replace x with the number you want to divert all calls to
|Set the ring time before the diversion starts
From 5-30 seconds in 5 second increments
|From phone > Dial > **61*212**x# > call
Replace x with number of seconds before diverting
|Divert to voicemail if service is busy or engaged
||From phone > Dial > **67*212# > call
|Divert to voicemail if the service is switched off or out of range
||From phone > Dial > **62*212# > call
|Divert to voicemail if the service no answer or the phone rings out
||From phone > Dial > **61*212# > call
|Divert to voicemail on every call immediately.
Phone will not receive the call at all
|From phone > Dial > **21*212# > call