How do I set up MMS?

MMS settings are usually automatically configured on your handset. If you are having issues sending and receiving MMS, follow the steps below to manually set it up.

Some phones may not have the functionality to send MMS, if in doubt it's best to check the phone manual or your phone manufacturer's website.

iPhones

If you have an iPhone running iOS 3.0 or higher then your MMS settings will be automatically configured via iTunes.

Android phones

MMS settings are usually automatically configured when you first insert your SIM card and setup your phone. If this is not the case or if you are experiencing issues with sending MMS then follow the steps below to enter the MMS settings manually;

  1. Go to Settings
  2. More Networks or More... or Wireless & Networks
  3. Mobile Data or Mobile Networks
  4. Access Point Names
  5. Press Menu Button
  6. Select New APN (or you can try Reset to default if the phone came from Virgin Mobile)
  7. Enter MMS settings
  8. Ensure data is turned on

Windows phones

You will need to enter the MMS settings manually.

  1. Select Settings
  2. Access Point Name
  3. Add
  4. MMS APN (scroll down to view)

If settings are locked or cannot be changed on your Windows Phone please contact the manufacturer.

International MMS

International MMS will only work when sending to the following countries;

  • Austria
  • Bosnia and Herzegovina
  • Cambodia
  • China
  • Czech Republic
  • Denmark
  • Hong Kong
  • Hungary
  • Indonesia
  • Ireland
  • Malaysia
  • New Zealand
  • Norway
  • Phillipines
  • Poland
  • Portugal
  • Qatar
  • Saudi Arabia  
  • Singapore
  • Slovakia
  • South Africa
  • Taiwan
  • Thailand
  • Ukraine
  • United Kingdom
  • United States

Virgin Mobile only has agreements with certain carriers in the above countries.

Having trouble sending MMS?

If you're having issues sending MMS, make sure the internet is working on your phone and ensure you have the correct MMS settings.

Austria
Bosnia and Herzegovina
Cambodia
China
Czech Republic
Denmark
Hong Kong
Hungary
Indonesia
Ireland
Malaysia
New Zealand
Norway
Phillipines
Poland
Portugal
Qatar
Saudi Arabia  
Singapore
Slovakia
South Africa
Taiwan
Thailand
Ukraine
United Kingdom
United States
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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