How do I set up or update my direct debit?

Direct Debit is a payment method that automatically pays your bill on the due date each month from a nominated bank account or credit card.

Important info regarding Direct Debit

  • You'll need to manually pay any current balances before Direct Debit takes over
  • Direct Debit may take up to 48 hours to become active
  • A $1 pre-authorisation will appear temporarily if using a credit or debit card
  • Credit and debit cards incur a 0.427% payment surcharge

Setting, updating or cancelling Direct Debit

You can easily update your direct debit information via My Account with the below steps

  1. Log into My Account
  2. Click Bills and Payments in the left menu
  3. Select Direct Debit
  4. Choose either Bank Account or Credit Card tab and fill out required information.
  5. If updating existing details, select Update Direct Debit and fill out required details.To cancel simply click on Remove Direct Debit.
Set up Direct Debit

Feel free to get in touch if you need a hand getting Direct Debit set up.

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