What is Data Breakdown?

You've been asking us for a way to see where your data is going - so we've delivered!

Data Breakdown is now available to all Postpaid mobile customers in the My Account App and will let you see at a glance which sites and apps are using your mobile plan's data the most.

Data Breakdown won't capture any data used via Wi-Fi and should only be used as a general guide towards your data usage.

For more info on how to limit your data usage - click here.

Where can I find Data Breakdown?

Selecting Data Breakdown from the menu in the app
  1. Firstly, download the app from the Google Play Store or iTunes
  2. Log in with your mobile number and 6 digit PIN
  3. Open the side menu and select "Data Breakdown"

Using Data Breakdown

Screenshot of the Data Breakdown page Screenshot of Data Breakdown with a day selected

Data Breakdown will initially show you your usage for your current bill cycle as well as the Top 5 categories that have used the most data during the period.

Tap any day in the graph and it will then show you the Top 5 categories that used up your data during that specific day day.

Select any category for a brief description of the category and a usage graph that shows you how much of that category used your data in your bill cycle.

Understanding Usage Categories

Screenshot showing Data Breakdown category view

You can select any usage category inside Data Breakdown for a brief description of the category and a usage graph that shows you how much of that category used your data in your bill cycle.

We've done our best to describe these categories to you, but due to the complexity of mobile data usage, some of these categories may be a little hard to understand.

IMPORTANT!

When you visit a website or use an app, that website or app may contain content that comes from a different part of the internet; such as a website or app that includes a video from Youtube.

If one of your top categories doesn't look right, then have a think about where you spend your data and check to see who hosts the content - you might be surprised!

For a full list of Data Breakdown FAQs - click here.

Looking for something else?

SEARCH