What is the My Account app?

Who can use the App?

The My Account App is designed for Postpaid and Prepaid mobile customers.

How do I get it?

  1. Download the app from the Google Play Store or iTunes
  2. Click Install
  3. Click Accept (if you are happy with the App permissions)
  4. Click Open when the app downloads & install has finished
  5. You will now be presented with the My Account app log in screen
  6. Enter your mobile number & 6 digit PIN
  7. Read the Terms of License & check the 'I agree' box
  8. Touch Add Service

How do I log in to the app?

Easy! Just enter your Virgin Mobile service number and your six digit account PIN.

I've forgotten my PIN?

Customers can reset your PIN online.

I've locked myself out or I've entered my PIN wrong too many times. Help?

Please get in contact with us here as we’ll need your details to unlock it.

What can I do in the app?

Check your usage

Keep tabs on your usage so you always know how much you’ve used and how much you’ve got left, with a summary of your data, calls and texts usage.

Data gifting

Share the data love by giving a buddy a data boost. Give as much or as little as you like to any other Virgin Mobile Postpaid customer. Click here to find out more.

Adding and removing a service, switching services

Touching the menu button at the top left hand corner of the screen and tapping on the mobile number will display an option to 'Manage Services' and once selected to ‘Add Another’ and ‘Remove All’. Once you’ve added a service, you’ll be able to manage that service’s usage just by tapping on the service number within the dropdown menu.

Paying your bill

Click here for the instructions to pay your bill via the app.

Managing your data

You can now add extra data on the go by tapping on the Menu button and selecting 'Data Packs'. You can also change or remove Data Packs as well.

Switch international roaming on/off

Not only can you turn roaming on or off within the app, you can also add a Roaming Data Pack and get data for use in 20 popular countries. Click here for more info on International Roaming.

Check your prepaid balance and expiry date

Keep tabs on your usage so you always know how much you’ve used and how much you’ve got left. See a summary of your data, calls and texts usage.

Other features

Our new app even has an Android widget, which means you can check your usage at a glance without even opening the app.

App Compatibility

  • iOS 8 and up
  • Android 4.03 and up

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