Setting up your Mobile Broadband Postpaid & managing your account

To get the most out of your Postpaid Mobile Broadband you'll want to make sure everything is set up properly, and then use our handy step-by-step guides to get your modem up and running. It's also important you're across how to access and use My Account, My Broadband Usage and My Webmail.

My Broadband Webmail

Broadband Webmail is where you'll be able to add, modify, delete and generally manage your email accounts.

Step 1 Visit the virginmobile.com.au home page - in the red box on the right hand side select 'Log in to Broadband Webmail' and click 'Go' or login at http://webmail.virginbroadband.com.au

Step 2 Use the Virgin Broadband email address (which looks like '…@virginbroadband.com.au') and separate password you created for this address.

Contact us if you can't remember your email address or password.

Setup your broadband modem

Setting up your broadband modem is pretty straightforward. Simply visit our set up page, pick your modem type and then follow the instructions.

My broadband usage

My Broadband Usage lets you keep track of your data usage so you'll know how much you have left. Accessing it is easy:

Step 1 Visit the virginmobile.com.au home page - in the red box on the right hand side select 'Log in to Broadband Webmail' and click 'Go' or login at http://webmail.virginbroadband.com.au

Step 2 Use the Virgin Broadband email address (which looks like '…@virginbroadband.com.au') and separate password you created for this address.

Contact us if you can't remember your email address or password.

Check your coverage

We use the Optus network, which covers up to 98.5% of Australians - so if you live in a major metro or regional area, there's a good chance we've got you covered. If you plan to use our broadband service on the go, we've also got a handy coverage checker that you can use to see if you'll be covered at your next destination.